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Question 1

Mary is really busy and must focus on a weekly report. She really needs to update her apps in OS X, but it is not always a convenient time when App Store notifies her. Which of the following would be the best option in App Store notifications for Mary to select?

Options:

A.

Click "Don't Ask Me Again" so the download apps reminder goes away.

B.

Click "Later," and choose a convenient time to update the apps.

C.

Click "Download apps in Sleep Mode."

D.

Click "Close" and wart for another reminder.

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Question 2

Your customer asks, "What version of OS X do I have to have installed on my older Mac so I can download OS X Yosemite from the App Store?" Which of the following is the correct response?

Options:

A.

"To download OS X Yosemite from the App Store, you will need to have Mac OS X Snow Leopard v10.6.8 or newer installed."

B.

"To install OS X Yosemite, you will need to download a version of Mac App Store thatwill run on any version of OS X."

C.

"To download OS X Yosemite, you will need to have OS X Mountain Lion v10.8 installed and App Store running."

D.

"To update to OS X Yosemite, you need to have Mac OS X Leopard v10.5.2 or later already installed on yourMacs."

Question 3

Joseph enabled FileVault 2. He then forgot the administrator password. How can you help Joseph?

Options:

A.

Ask Joseph to startup from OS X Recovery andchoose.

B.

Have Joseph startup from OS X Recovery and open the Firmware Password utility.

C.

Explain to Joseph that he can unlock the disk using the recovery key created when FileVault 2 was enabled.

D.

Help Joseph erase the hard disk and reinstall OS X and forgotten.

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