CTAL-TA_Syll2019 Exam Dumps : ISTQB Certified Tester Advanced Level - Test Analyst (Syllabus 2019)

The correct answer isC.Conduct pre-test interviews to give instructions to the users, and post-test interviews to get their feedback.

Pre-test and post-test interviews

Pre-test and post-test interviews are methods of usability testing that involve communicating with the business users before and after they test the application. Pre-test interviews can help to explain the purpose and scope of the test, provide instructions and guidance, and establish rapport with the users.Post-test interviews can help to collect feedback, opinions, and suggestions from the users, as well as identify any issues or problems they encountered during the test1.

References=

• ISTQB Certified Tester Advanced Level Syllabus Test Analyst2, Section 3.2.2 Usability
• ISTQB Test Analyst Syllabus and Study Guide3, Section 3.2.2 Usability
• Usability Testing 101: A Guide for Businesses4, Section 5. How to Conduct a Usability Test

A usability review is a technique that evaluates the usability of a system or product based on a set of criteria or heuristics, without involving the actual users. It can be performed by experts or peers, and it can identify potential usability problems and suggest improvements. A usability review is suitable for situations where the availability of users is limited or impractical, and it can provide quick and low-costfeedback. References = ISTQB Certified Tester Advanced Level Syllabus Technical Test Analyst, page 81, section 5.3.2.2.

Functional appropriateness is the degree to which a product or system provides functions that meet stated and implied needs when used under specified conditions1. It is typically tested during system testing, which is the process of testing an integrated system to verify that it meets specified requirements2. System testing is conducted after component testing and before acceptance testing, and it covers both functional and non-functional aspects of the system3. References = ISO 25010, section A.1; ISTQB Advanced Level Test Analyst Syllabus 2019, section 1.3.1; Test Automation Fundamentals, section A.1.