CTAL-TA_Syll2019 Exam Dumps : ISTQB Certified Tester Advanced Level - Test Analyst (Syllabus 2019)

The use case only describes the normal or happy path scenario, where the user performs a successful cash withdrawal. However, it does not consider any alternative or exceptional scenarios, such as invalid card, incorrect PIN, insufficient balance, network failure, etc. These scenarios are important to test the robustness and reliability of the ATM system, and should be included in the use case specification. References = ISTQB Certified Tester Advanced Level Syllabus Test Analyst, Section 2.2.1, Use Case Testing1; ISTQB Advanced Level Test Analyst (CTAL) Exam Study Guide, Section 2.2.1, Use Case Testing2

A usability review is a technique that evaluates the usability of a system or product based on a set of criteria or heuristics, without involving the actual users. It can be performed by experts or peers, and it can identify potential usability problems and suggest improvements. A usability review is suitable for situations where the availability of users is limited or impractical, and it can provide quick and low-costfeedback. References = ISTQB Certified Tester Advanced Level Syllabus Technical Test Analyst, page 81, section 5.3.2.2.

The correct answer isC.Conduct pre-test interviews to give instructions to the users, and post-test interviews to get their feedback.

Pre-test and post-test interviews

Pre-test and post-test interviews are methods of usability testing that involve communicating with the business users before and after they test the application. Pre-test interviews can help to explain the purpose and scope of the test, provide instructions and guidance, and establish rapport with the users.Post-test interviews can help to collect feedback, opinions, and suggestions from the users, as well as identify any issues or problems they encountered during the test1.

References=

• ISTQB Certified Tester Advanced Level Syllabus Test Analyst2, Section 3.2.2 Usability
• ISTQB Test Analyst Syllabus and Study Guide3, Section 3.2.2 Usability
• Usability Testing 101: A Guide for Businesses4, Section 5. How to Conduct a Usability Test