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78950X Exam Dumps : Avaya Contact Center Select Implementation and Maintenance Exam

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Avaya Contact Center Select Implementation and Maintenance Exam Questions and Answers

Question 1

To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)

Options:

A.

SIP user account

B.

IP Office user account

C.

Active Directory Domain account

D.

Windows user account

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Question 2

Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

Options:

A.

Service Factor

B.

Short call

C.

Service Level

D.

Display

Question 3

Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

Options:

A.

One multiplicity license

B.

One mobile agent license

C.

One voice license

D.

One multimedia license