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Avaya 78950X Dumps

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Total 65 questions
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Avaya Contact Center Select Implementation and Maintenance Exam Questions and Answers

Question 1

Which type of application variables are used to reference the sample prompts?

Options:

A.

RAN type variables

B.

STRING type variables

C.

MUSIC type variables

D.

LANGUAGE type variables

Question 2

Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

Options:

A.

One multiplicity license

B.

One mobile agent license

C.

One voice license

D.

One multimedia license

Question 3

Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

Options:

A.

Service Factor

B.

Short call

C.

Service Level

D.

Display

Question 4

Refer to the exhibit.

What does the Mailbox status relate to?

Options:

A.

The connection with the recipient mailbox is established.

B.

The connection with the web communication server is established.

C.

The connection with the multimedia system is established.

D.

The connection with the multimedia database is established.

Question 5

How can a reset assignment be identified?

Options:

A.

The reset assignment may be named by the user to distinguish it from the original.

B.

The name will appear in the reset folder.

C.

The name will have two underscores behind the original assignment name.

D.

The name will have a .res extension.

Question 6

Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?

Options:

A.

IP Office

B.

Licensing

C.

Multimedia

D.

Security Settings

Question 7

Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)

Options:

A.

The ACCS Multimedia administration component

B.

The Configuration component of the ACCS Launchpad

C.

The outbound component of the ACCS Launchpad

D.

The ACCS Ignition Wizard

Question 8

What is the correct URI format for a controlled directory number 3200?

Options:

A.

sip:3200@sip:avaya.com

B.

3200@sip:avaya.com

C.

sip:3200.sip.avaya.com

D.

sip:3200@avaya.com

Question 9

To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)

Options:

A.

SIP user account

B.

IP Office user account

C.

Active Directory Domain account

D.

Windows user account

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Total 65 questions
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