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6211 Exam Dumps : Avaya Aura Contact Center Multimedia Implementation Exam

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Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

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Question 1

Which AvayaAura® Contact Center component is required for Contact Center Multimedia deployment?

Options:

A.

API Server

B.

Agent Desktop

C.

SIP Connector

D.

Avaya Aura® Media Server

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Question 2

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

Options:

A.

the Outbound Campaign Management Tool

B.

the CCMA

C.

the Multimedia Contact Manager

D.

the E-mail Manager

Question 3

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

Options:

A.

Contact Center Multimedia (CCMM

B.

Avaya AgentDesktop (AAD)

C.

Contact Center Manager Server (CCMS)

D.

Contact Center Manager Administration (CCMA)

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