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6211 Exam Dumps : Avaya Aura Contact Center Multimedia Implementation Exam

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Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

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Question 1

Which AvayaAura® Contact Center component is required for Contact Center Multimedia deployment?

Options:

A.

API Server

B.

Agent Desktop

C.

SIP Connector

D.

Avaya Aura® Media Server

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Question 2

Where is the administration of outbound campaigns and management of dialing listsperformed?

Options:

A.

Contact Center Multimedia Server

B.

Avaya Aura® Contact Center

C.

Avaya Proactive Outreach Manager

D.

Avaya Aura® Media Server

Question 3

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

Options:

A.

It is loaded on external database.

B.

It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

C.

It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

D.

It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

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