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6211 Exam Dumps : Avaya Aura Contact Center Multimedia Implementation Exam

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Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

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Question 1

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

Options:

A.

Contact Center Multimedia (CCMM

B.

Avaya AgentDesktop (AAD)

C.

Contact Center Manager Server (CCMS)

D.

Contact Center Manager Administration (CCMA)

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Question 2

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

Options:

A.

the Outbound Campaign Management Tool

B.

the Outbound Message Handler

C.

the Inbound Message Handler

D.

the Rules Engine

Question 3

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

Options:

A.

Call setup

B.

Dialing

C.

Active

D.

Alerting

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