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6211 Exam Dumps : Avaya Aura Contact Center Multimedia Implementation Exam

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Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

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Question 1

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

Options:

A.

the Outbound Campaign Management Tool

B.

the CCMA

C.

the Multimedia Contact Manager

D.

the E-mail Manager

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Question 2

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

Options:

A.

It is loaded on external database.

B.

It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

C.

It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

D.

It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Question 3

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

Options:

A.

Contact Center Multimedia (CCMM

B.

Avaya AgentDesktop (AAD)

C.

Contact Center Manager Server (CCMS)

D.

Contact Center Manager Administration (CCMA)

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