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Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

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Question 1

Which AvayaAura® Contact Center component is required for Contact Center Multimedia deployment?

Options:

A.

API Server

B.

Agent Desktop

C.

SIP Connector

D.

Avaya Aura® Media Server

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Question 2

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

Options:

A.

Contact Center Multimedia (CCMM)

B.

License Manager

C.

Contact Center Manager Administration (CCMA)

D.

Contact Center Manager Server (CCMS)

Question 3

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

Options:

A.

Contact Center Multimedia (CCMM

B.

Avaya AgentDesktop (AAD)

C.

Contact Center Manager Server (CCMS)

D.

Contact Center Manager Administration (CCMA)

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