Avaya Related Exams
6211 Exam
Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?