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6211 Exam Dumps : Avaya Aura Contact Center Multimedia Implementation Exam

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Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

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Question 1

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

Options:

A.

Contact Center Multimedia (CCMM)

B.

License Manager

C.

Contact Center Manager Administration (CCMA)

D.

Contact Center Manager Server (CCMS)

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Question 2

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

Options:

A.

Contact Center Multimedia (CCMM

B.

Avaya AgentDesktop (AAD)

C.

Contact Center Manager Server (CCMS)

D.

Contact Center Manager Administration (CCMA)

Question 3

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

Options:

A.

Call setup

B.

Dialing

C.

Active

D.

Alerting

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