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Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

Question 1

Where is the administration of outbound campaigns and management of dialing listsperformed?

Options:

A.

Contact Center Multimedia Server

B.

Avaya Aura® Contact Center

C.

Avaya Proactive Outreach Manager

D.

Avaya Aura® Media Server

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Question 2

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

Options:

A.

Contact Center Multimedia (CCMM

B.

Avaya AgentDesktop (AAD)

C.

Contact Center Manager Server (CCMS)

D.

Contact Center Manager Administration (CCMA)

Question 3

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

Options:

A.

It is loaded on external database.

B.

It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

C.

It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

D.

It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Question 4

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

Options:

A.

the Outbound Campaign Management Tool

B.

the CCMA

C.

the Multimedia Contact Manager

D.

the E-mail Manager

Question 5

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

Options:

A.

Call setup

B.

Dialing

C.

Active

D.

Alerting

Question 6

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

Options:

A.

the Outbound Campaign Management Tool

B.

the Outbound Message Handler

C.

the Inbound Message Handler

D.

the Rules Engine

Question 7

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and whenagents are returned to Outbound activities?

Options:

A.

Route Point

B.

Call Presentation Class

C.

Script

D.

Thresholds

Question 8

Which AvayaAura® Contact Center component is required for Contact Center Multimedia deployment?

Options:

A.

API Server

B.

Agent Desktop

C.

SIP Connector

D.

Avaya Aura® Media Server

Question 9

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

Options:

A.

Contact Center Multimedia (CCMM)

B.

License Manager

C.

Contact Center Manager Administration (CCMA)

D.

Contact Center Manager Server (CCMS)

Exam Detail
Vendor: Avaya
Certification: ACIS - 6209
Exam Code: 6211
Last Update: Dec 1, 2024
6211 Question Answers
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Total 60 questions