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6210 Exam Dumps : Avaya Aura ContactCenter Implementation Exam

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Avaya Aura ContactCenter Implementation Exam Questions and Answers

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Question 1

You have increased the multicast time to live value on the Contact Center Manager Server (CCMS).

After changing the value, which CCMS service must be restarted so that the new value can take effect?

Options:

A.

CCMS SDP_Service, the Statistical Data Propagator Service

B.

CCMS RSM_Service, the Real-Time Statistical Manager Service

C.

CCMS RDC_Service, the Real-Time Data Calculator Service

D.

CCMS IS_Service, the Intrinsic Service

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Question 2

For Avaya Aura® Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)

Options:

A.

Avaya Aura® Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.

B.

Customers upgrading to Avaya Aura® Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2 operating system.

C.

Avaya Aura® Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.

D.

A Microsoft Windows Server 2012 R2 operating system product key is required.

Question 3

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.

Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

Options:

A.

Assign an AAD login ID and password to each agent.

B.

Enable Agent Desktop integration in each agent’s Call Presentation Class.

C.

Associate a domain user account with each agent.

D.

Acquire each agent’s telephone.

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