5V0-62.22 Exam Dumps : VMware Workspace ONE 21.X UEM Troubleshooting Specialist

The most likely cause of this test connection failure is that the provided Workspace ONE Access API key is incorrect. The Workspace ONE Access API key is required to establish a secure connection between Workspace ONE UEM and Workspace ONE Access services. If the API key is incorrect, the test connection will fail and the integration will not work. The administrator should verify and correct the API key in the Workspace ONE UEM console1.

An organization administrator changed the assignment of the application to the customer OG (organization group). The assignment of an application determines which devices can see and install the application from the Workspace ONE Catalog. If an organization administrator changed the assignment of an application from a lower OG (such as customer) to a higher OG (such as global), it may affect the visibility and availability of the application for some devices in lower OGs. The administrator should check and restore the assignment of the application to the customer OG if needed.

The connectivity that should be investigated to restore ACC functionality is from the ACC to the Active Directory server. The error message in the ACC logging indicates that the ACC cannot connect to the Active Directory server due to a network error. This could be caused by firewall settings, proxy settings, network configuration, or other factors that prevent the ACC from communicating with the Active Directory server. The administrator should check and resolve these issues to restore the ACC functionality2.