5V0-62.22 Exam Dumps : VMware Workspace ONE 21.X UEM Troubleshooting Specialist

The two log files that would be used to troubleshoot issues related to this Directory synchronizations are DirectorySyncServiceLogFile.log and CloudConnector.log. DirectorySyncServiceLogFile.log is a log file that records the directory synchronization process between Workspace ONE UEM and Active Directory or LDAP. CloudConnector.log is a log file that records the communication and synchronization between Workspace ONE UEM and ACC (AirWatch Cloud Connector), which is a service that integrates Workspace ONE UEM with internal enterprise systems, such as Active Directory or Certificate Authority. These log files can help identify and troubleshoot any errors or issues related to directory synchronization.

The two pieces of information that will help the administrator with this task are internal application APK file and Android OS version. The internal application APK file is the installation file for Android applications. The administrator can check if the file is corrupted, compatible, or configured correctly for the device. The Android OS version is the operating system version of the device. The administrator can check if the device meets the minimum requirements for the application or if there are any known issues or bugs with the OS version.

The communication path that should be reviewed is AWCM outbound to UAG. AWCM (AirWatch Cloud Messaging) is a service that delivers push notifications to devices and enables device-based commands from the Workspace ONE UEM Console3. AWCM also communicates with UAG (Unified Access Gateway) to send server traffic rules for tunnel to proxy certain URLs. If AWCM cannot communicate with UAG, the server traffic rules will not be updated on UAG and the sites/apps will be proxied incorrectly. The administrator should check and resolve any issues with AWCM outbound to UAG communication.