5V0-62.22 Exam Dumps : VMware Workspace ONE 21.X UEM Troubleshooting Specialist

The most likely cause of this issue is that the users that failed to synchronize have two or more globally unique identifiers. The globally unique identifier (GUID) is a unique value that identifies each user account in Active Directory2. If a user account has more than one GUID, it will cause a conflict when synchronizing with Workspace ONE UEM and prevent the user from enrolling their devices3. The administrator should check and resolve any duplicate GUIDs in Active Directory.

The reasons that the newly-hired admin is having this difficulty are that they have the correct roles assigned but have not selected the applicable role in the console access dropdown to view this configuration, and that they have the incorrect roles assigned or were not yet provided the correct roles to view this configuration. The console access dropdown allows the administrator to switch between different roles that they have been assigned in different OGs. If the administrator does not select the correct role for the Scheduler settings, they will not be able to see or access them. Moreover, if the administrator has not been assigned the correct role for the Scheduler settings, they will not be able to see or access them regardless of the console access dropdown selection. The administrator should check and select the appropriate role in the console access dropdown, and also verify and assign themselves the correct role for the Scheduler settings.

The communication path that should be reviewed is AWCM outbound to UAG. AWCM (AirWatch Cloud Messaging) is a service that delivers push notifications to devices and enables device-based commands from the Workspace ONE UEM Console3. AWCM also communicates with UAG (Unified Access Gateway) to send server traffic rules for tunnel to proxy certain URLs. If AWCM cannot communicate with UAG, the server traffic rules will not be updated on UAG and the sites/apps will be proxied incorrectly. The administrator should check and resolve any issues with AWCM outbound to UAG communication.