A One of the roles that CUIC plays in UCCE/PCCE is a web-based reporting platform, as it provides a browser-based interface for creating, viewing, and managing reports and dashboards. B Another role that CUIC plays in UCCE/PCCE is real-time data reporting, as it provides live data streaming from various data sources for monitoring and analysis. References = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8
Question 2
What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?
Options:
A.
2000
B.
2400
C.
2500
D.
4800
Answer:
C
Explanation:
Explanation:
The maximum bytes (Data + Variable name) per payload in a PCCE deployment is 2500 bytes. This is the limit imposed by the SIP protocol for the User to User Information (UUI) field that carries the ECC variables. References = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 23
Question 3
What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)
Options:
A.
Configure the Survey DN, CT and associate with the Survey routing script.
B.
Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
C.
Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
D.
Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.
E.
Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.