500-443 Exam Dumps : Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

Routing Client

Scheduled Script

Dialed numbed

Default Label

Configure the Survey DN, CT and associate with the Survey routing script.

Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

interface between CUBE and UCCE/PCCE

queuing and self-service IVR

call routing brain of PCCE/UCCE

plays IVR Prompts to Callers