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500-443 Exam Dumps : Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

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Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR) Questions and Answers

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Question 1

What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

Options:

A.

2000

B.

2400

C.

2500

D.

4800

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Question 2

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

Options:

A.

Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

B.

Check if the caller DN settings on SPOG has PCS enabled.

C.

Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

D.

Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

Question 3

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

Options:

A.

Configure the Survey DN, CT and associate with the Survey routing script.

B.

Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

C.

Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

D.

Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

E.

Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

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