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500-443 Exam Dumps : Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

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Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR) Questions and Answers

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Question 1

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

Options:

A.

Configure the Survey DN, CT and associate with the Survey routing script.

B.

Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

C.

Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

D.

Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

E.

Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

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Question 2

What should a Call Type be mapped to for successful call routing?

Options:

A.

Routing Client

B.

Scheduled Script

C.

Dialed numbed

D.

Default Label

Question 3

What is the role of CVP in UCCE/PCCE?

Options:

A.

interface between CUBE and UCCE/PCCE

B.

queuing and self-service IVR

C.

call routing brain of PCCE/UCCE

D.

plays IVR Prompts to Callers

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