500-443 Exam Dumps : Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected

iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

CVP Call/VXML Server

Agent PG A and B side

Cisco ECE Services Server

CVP Reporting Server

Cisco ECE Web server

Configure the Survey DN, CT and associate with the Survey routing script.

Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.