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500-443 Exam Dumps : Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

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Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR) Questions and Answers

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Question 1

How is Mobile Agent implemented?

Options:

A.

Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

B.

Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected

C.

iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

D.

Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

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Question 2

Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)

Options:

A.

web-based reporting platform

B.

real-time data reporting

C.

log collection tool for PCCE

D.

completes configuration changes on PCCE

E.

SSH Server for SFTP

Question 3

Where is the RTP connected to the Ingress Gateway at different stages of the call?

Options:

A.

Ingress Gateway and CVP

B.

Ingress Gateway and Agent Phone

C.

Ingress Gateway and CUCM

D.

Ingress Gateway and UCCE/PCCE Router

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