500-443 Exam Dumps : Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)

A One of the operations supported by the Agent Bulk Import Tool is Update, as it allows the administrator to modify existing agent records in bulk. B Another operation supported by the Agent Bulk Import Tool is Create, as it allows the administrator to add new agent records in bulk. References = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 111

A One of the Bulk Import Tool ‘Template’ Options to perform Administration Tasks is Call Type, as it allows the administrator to create or update multiple call types in bulk. D Another Bulk Import Tool ‘Template’ Option to perform Administration Tasks is Skill Groups, as it allows the administrator to create or update multiple skill groups in bulk. References = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 110