220-1101 Exam Dumps : CompTIA A+ Certification Exam: Core 1

It is common for companies to place a data cap on the devices they provide to their employees, to control costs. If a user has exceeded the data cap, the phone may no longer allow internet browsing over a cellular connection. This is usually because the cellular data usage has exceeded the allotted amount for the particular plan the device is on, and the service provider has temporarily suspended the data connection.

It is unlikely that the child accidentally connected to a neighbor's WLAN because this would not affect the cellular data connection. Similarly, it is unlikely that the company's group policy has disabled the device, as this would likely affect all devices under the same policy. If the device's plan has been unpaid, the service provider would likely temporarily suspend all services, not just the cellular data connection.

High resource usage along with frequent pop-ups are strong signs of a malware infection. The next logical step is to update anti-malware definitions and run a full scan to detect and remove threats.

Option A: Network performance is likely not the root cause — local system behavior points to malware.

Option B: Drivers affect hardware functionality; they don’t resolve malware-related slowness.

Option D: DHCP issues usually cause IP conflicts or no network access, not CPU spikes or pop-ups.

CompTIA A+ Core 1 Exam Objective Reference:

Objective 4.2: Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.

After determining the issue is likely on the remote server, the technician should test the theory to confirm the root cause before proceeding.

Why Not A (Document the findings): Documentation comes after confirming the issue.

Why Not C (Gather information): Information gathering is already completed.

Why Not D (Establish a plan of action): This is done after confirming the issue.

CompTIA A+ Exam Reference: Core 2 (220-1102), Section 3.1, troubleshooting methodology​.