Slack Slack-Certified-Admin Exam Practice Questions Answers

Slack Certified Admin Exam Questions and Answers

Question 1

In Large Inc’s Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.

Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

Options:

Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team’s fears about privacy.

Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.

Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.

Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with QUESTION NO:s and requests for help.

Question 2

Jose works at Globex and is a Slack administrator and Champion.

He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.

Jose wants to encourage Slack best practices among employees. Which course of action should Jose take in this situation?

Options:

Ask the employees to search-first for the answer to their QUESTION NO:s, and if they are still unable to find the answer, post their own QUESTION NO:s in a public #help channel, where Jose and his team will respond in thread.

Ask the employees to post their own QUESTION NO:s in a public #help channel, where Jose and his team will respond in thread.

Post their QUESTION NO:s on their behalf in a public #help channel and respond in thread.

Respond to each employee via direct message with the answer to their QUESTION NO:s.

Question 3

Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.

The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.

Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.

Which options appropriately describe Champions? (Choose all that apply.)

Options:

They are Slack Administrators, so they have the correct permissions to help the company manage change.

They actively communicate and promote transparency to reinforce the purpose and value of the tool.

They model best practices, and they can rally the team toward common goals.

They identify and implement key use cases for the tool and modify them over time to improve the team’s workflows.

Question 4

Large Inc is launching Enterprise Grid. They have decided to create a workspace for each line of business, and one workspace for social channels. Members are assigned to two workspaces, but are allowed to join other workspaces if they want to.

What is the main benefit of this Grid design?

Options:

Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best.

Members experience less context switching when they are given the chance to access several workspaces.

There is no added benefit to this Grid design because the Workspace Admin and member experience is the same regardless of how many workspaces you create.

Workspace Administration is centralized and therefore presents less of an opportunity for breaches in org- wide policy and process decisions.

Question 5

Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.

How should Asher respond to this request?

Options:

Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.

Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.

Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.

Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.

Question 6

A few months ago, a team of developers at Blue Inc identified a new issue during testing and created a public channel called #bug-cricket to communicate about the issue. After some casual conversation back and forth in the channel, the team discovered that a problem with the old architecture caused this bug.

They may need to reference the history in the future.

Of note, there has not been any new activity in #bug-cricket for months, and the bug case has been closed. What should the team do with #bug-cricket?

Options:

Convert the channel to private, and then archive it; members of the channel will retain access to the files.

Archive the public channel; anyone can still browse the conversation history in Slack, and messages will appear in search results.

Delete the channel; messages from a deleted channel are still available via search.

Remove all members from the channel, and then archive it; this way, members can find messages via search but will not be able to browse the channel history itself.

Question 7

Paul leads an accounting team and is implementing a new expense reporting system.

He wants to update employees on the status of the system’s rollout to different offices. He also wants to post links to help articles and online trainings that the team can use as resources. However, he wants to maintain control over the flow of information for these updates and would like to minimize off-topic discussion.

Which of the following would help him achieve his goal?

Options:

Create a new public workspace called "Expenses" with access granted to all employees.

Create a private channel called #expense-system-updates with all employees added.

Create a new invite-only workspace called "Expenses."

Create a public announce-only channel for the expense system.

Question 8

Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.

How can Bella change her workspace’s messaging restrictions to minimize disruption?

Options:

DM each user who uses the @here and @channel mentions and ask them not to do this in large channels.

Set @here and @channel to be used only in private channels, where membership is more limited.

Restrict @here and @channel usage to Owners and Admins only.

Restrict public channel posting to just Owners and Admins.

Question 9

Britt is a Workspace Admin who created a public channel called #bread-buds for co-workers who enjoy bread- making.

The company has had new team members join, and the conversation has become more general about all types of carbohydrates. Britt decides it's time to expand the channel. Rather than rename it, Britt creates a new channel #carbohydrate-chats to be inclusive and start fresh with activity. At the same time, Britt want to keep #bread-buds so the team can reference baking instructions that have been gathered over the past few years, but she doesn't want anyone posting in it.

What should Britt do?

Options:

Convert #bread-buds to private, archive it, and direct everyone to #carbohydrate-chats.

Delete #bread-buds, reference its messages as needed, and direct everyone to #carbohydrate-chats.

Remove all members from #bread-buds, and invite them to #carbohydrate-chats.

Post a message in #bread-buds redirecting everyone to #carbohydrate-chats, and archive #bread-buds.

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Slack Slack-Certified-Admin Dumps

Slack Certified Admin Exam Questions and Answers

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