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ServiceNow CIS-SAM Dumps

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Total 141 questions
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Certified Implementation Specialist - Software Asset Management Professional Exam Questions and Answers

Question 1

Within Software Asset Management there are many key terms to understand, what is the best definition for Software Allocation?

Options:

A.

One or more use rights assigned to a specific device or user.

B.

Something acquired with use rights.

C.

The process of normalizing a discovered software installation to standardized values.

D.

Finding and recognizing software or a software feature on a device.

Question 2

If a user requests three items from the software catalog at the same time, how many individual requests are created?

Options:

A.

None; task records are created

B.

1

C.

3

D.

1 for each publisher

E.

1 for each product type

Question 3

Match the best practice method for the amount of data:

Options:

Question 4

The license metric attributes related list contains metric values set in software entitlements, and is used for reconciliation (metric group, license metric, and software model combination).

Options:

A.

True

B.

False

Question 5

If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

Options:

A.

True

B.

False

Question 6

What are the available actions associated with the Normalization Suggestions feature? (Choose two.)

Options:

A.

Accept – updates the discovery model with suggested values

B.

Reject – ignores the suggestion. The next time the scheduled job is executed, it will not pick the same package or rule that was rejected previously

C.

Save – allows you to save the suggestion to review again later

D.

Ignore – ignores the suggestion. All fields are updated to read only until the next time the job is executed with the same package or rule that was ignored previously.

E.

Create – creates a discovery model with suggested values

Question 7

Which catalog provides a listing of goods offered or available by a third party?

Options:

A.

Service Catalog

B.

Model Catalog

C.

Item Catalog

D.

Vendor Catalog

E.

Product Catalog

Question 8

Performance Analytics allows users to: (Choose three.)

Options:

A.

Track usage of a particular software.

B.

Assess publisher compliance over a period of time.

C.

Configure software reclamation.

D.

View trends of software license allocations.

Question 9

By default, which user role must verify the successful activation of plugins by ServiceNow support?

Options:

A.

sam_user

B.

asset_admin

C.

sam_admin

D.

sys_admin

Question 10

By default, when is a product result generated for a licensable product after reconciliation?

Options:

A.

Always, even if there are no software models defined for the product

B.

Never

C.

Only when there are software entitlements defined for the product

D.

Whenever there is at least one software model defined for the product

E.

Only when related entitlements have a cost identified

Question 11

Within the ‘Run Reconciliation’ process, how can the reconciliation be grouped?

Options:

A.

Country, Department, Corporation, Location, Account

B.

Country, Department, Company, Region, Cost Center

C.

Country, Business Unit, Corporation, Location, Account

D.

Country, Business Unit, Company, Region, Cost Center

Question 12

Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)

Options:

A.

Expand and collapse tree links

B.

List of all publishers

C.

Software model compliance icons

D.

Filter products

E.

Compliance toggle switch

F.

List of all publishers out of compliance

Question 13

Which catalog provides a collection of models in the environment?

Options:

A.

Service Catalog

B.

Item Catalog

C.

Product Catalog

D.

Vendor Catalog

E.

Model Catalog

Question 14

Which of the following are available publisher packs? (Choose three.)

Options:

A.

NetSuite

B.

Citrix

C.

Oracle

D.

IBM

Question 15

Once downgrade rights have been populated in the Downgrade Rights table, can they be deleted?

Options:

A.

Yes, they can once accepted

B.

They can be deleted or deactivated

C.

They cannot until all associated allocations have been removed

D.

No, they cannot

Question 16

You can view IBM, Microsoft, Oracle and VMware license metrics as part of ServiceNow standard baseline configuration features.

Options:

A.

True

B.

False

Question 17

In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to:

Options:

A.

Update license metrics

B.

Create allocations

C.

Remove unlicensed installations

D.

Remove software products

Question 18

Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

Options:

A.

Service Mapping

B.

HP UCMDB

C.

Microsoft SCCM

D.

ServiceNow Discovery

Question 19

Which of the following remediation options can be performed on an individual user or device basis? (Choose three.)

Options:

A.

Remove Unallocated Installs

B.

Remove Unlicensed Installs

C.

Create Allocations

D.

Remove Allocations

E.

Purchase Rights

Question 20

By default, which persona is responsible for loading asset management data from integrations and discovery tools into SAM Pro?

Options:

A.

ServiceNow process owner

B.

SAM manager

C.

SAM administrator

D.

ServiceNow administrator

E.

SAM user

Question 21

Blacklisted candidates are.

Options:

A.

Software installations that are not normalized

B.

Unlicensed and unallocated installations

C.

Software installations not allowed in the network environment

D.

Software installations with low usage

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Total 141 questions
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