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Pega Decisioning Consultant PEGAPCDC87V1 Reddit Questions

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Total 171 questions
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Certified Pega Decisioning Consultant (PCDC) 87V1 Questions and Answers

Question 21

Reference module: Next-Best-Action in an omnichannel environment

A bank uses Pega Customer Service in its contact center. When a call comes in, it is routed to a service representative. Once the service representative accepts the call, the Customer Decision Hub (CDH) determines the Next-Best-Action to be offered to the customer. What two pieces of information is used by the Customer Decision Hub to determine the Next-Best-Action recommendations? (Choose Two)

Options:

A.

The previous customer’s profile

B.

Call context

C.

Customer Profile

D.

The service representative’s profile

Question 22

U+, a retail bank, does not want to offer a Gold card to customers who already have a Platinum card. Which engagement policy condition best suits this requirement?

Options:

A.

Eligibility

B.

Applicability

C.

Suitability

Question 23

Which two of these statements are true about creating segments? (Choose Two)

Options:

A.

In a segment you can reference customer properties OR another segment, but not both

B.

A segment run can be triggered by the Next-Best-Action outbound schedule

C.

The list of customers in a segment can be viewed from within the segment

D.

When building the segment, if you want to know the count resulting from the criteria defined so far, the only way to do this is by running the segment

E.

The result of a criteria group can be combined with the result above it using AND and OR operators

Question 24

U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.

What do you need to define to implement the business requirement?

Options:

A.

Customer contact limits

B.

Suppression policy

C.

Volume constraints

D.

Applicability rules

Page: 6 / 6
Total 171 questions
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