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Pass Using ADM-261 Exam Dumps

Page: 7 / 13
Total 355 questions

Service Cloud Administration(SP23) Questions and Answers

Question 25

A Global company requires public documents to betranslated into multiple languages.

Which implementation should the consultant recommend?

Options:

A.

Lightning Knowledge

B.

Classic Knowledge

C.

Salesforce Content

D.

Salesforce Files

Question 26

You're working on a sales presentation for your customer - universal paper, you might want to add thetopic #universal paper in your status update. What does the hashtag do?

Options:

A.

Returns a link that returns a post with the same reference

B.

Tag another chatter user

C.

Deletes posts

Question 27

Milestones can be added to which three Object types? Choose 3 answers

Options:

A.

Entitlement

B.

Work Order

C.

Service

D.

Case

E.

Account

Question 28

A contact center manager wants to measure the impact of a new customer care program. What can be used to measure an increase in customer satisfaction? Choose 2 answers.

Options:

A.

Service level agreement

B.

First call resolution

C.

Average handle time

D.

Customer satisfaction survey

Page: 7 / 13
Total 355 questions