Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers.
Which method should a consultant recommend for importing thisdata into universal containers service cloud instance
Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution.
Which Lightning Service Console feature should be used to enable Service Reps to send emails with attachments to customers basedon the Case details?
Universal Containers assigns its contact center agents to certain interaction channels and would like to optimize the agents' desktop based on their assigned interaction channels.
What is the best solution?
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