Newly Released CWNP CWNA-109 Exam PDF

The solution that you recommend is an Overlay WLAN monitoring solution. An Overlay WLAN monitoring solution is a system that uses dedicated sensors or probes to monitor the WLAN performance over time. The sensors are deployed throughout the WLAN coverage area and collect data on various metrics such as signal strength, noise level, channel utilization, interference, throughput, latency, packet loss, and QoS. The sensors send the data to a centralized server or appliance that analyzes the data and provides a single pane of glass for administration and monitoring of the solution. An Overlay WLAN monitoring solution can help to detect and troubleshoot WLAN issues, optimize WLAN performance, and generate reports and alerts. References: [CWNP Certified Wireless Network Administrator Official Study Guide: Exam CWNA-109], page 538; [CWNA: Certified Wireless Network Administrator Official Study Guide: Exam CWNA-109], page 508.

Elevators are a common building item that frequently causes RF shadow and must be accounted for in coverage plans. RF shadow is a term that describes an area where wireless signals are blocked or significantly weakened by an obstacle or an object that absorbs or reflects RF energy. RF shadow can cause lack of coverage or poor performance in a WLAN because wireless devices in those areas may not be able to communicate with access points or other devices. RF shadow can be mitigated by adjusting access point placement, antenna orientation, transmit power level, or channel selection to avoid or overcome the obstacle or object that causes it. Elevators are a common building item that frequently causes RF shadow because they are made of metal and they move up and down within a shaft. Metal is a material that has high attenuation and reflection values, which means it can block or bounce off wireless signals very effectively. A moving elevator can create dynamic RF shadow that changes depending on its position and direction. Therefore, elevators must be accounted for in coverage plans to ensure adequate WLAN coverage and performance throughout the facility. The other options are not common building items that frequently cause RF shadow or must be accounted for in coverage plans. Wooden doors are not likely to cause RF shadow because they are made of wood, which is a material that has low attenuation and reflection values, which means it can pass through or slightly weaken wireless signals. Carpeted floors are not likely to cause RF shadow because they are made of fabric, which is a material that has low attenuation and reflection values, which means it can pass through or slightly weaken wireless signals. Cubicle partitions are not likely to cause RF shadow because they are made of thin plastic or cardboard, which are materials that have low attenuation and reflection values, which means they can pass through or slightly weaken wireless signals. References: CWNA-109 Study Guide, Chapter 13: Wireless LAN Site Surveys - Types & Processes , page 433

A VoIP phone is least likely to be a POE PSE of the devices listed. POE stands for Power over Ethernet, which is a technology that allows devices to receive both power and data over a single Ethernet cable. A POE PSE stands for Power Sourcing Equipment, which is a device that provides power to other devices over Ethernet. A POE PD stands for Powered Device, which is a device that receives power from a PSE over Ethernet. A midspan multi-port injector, a switch, and a midspan injector are examples of POE PSEs, as they can supply power to multiple devices over Ethernet cables. A VoIP phone is an example of a POE PD, as it can receive power from a PSE over an Ethernet cable. However, some VoIP phones can also act as POE PSEs for other devices, such as IP cameras or wireless access points, but this is not very common. References: CWNA-109 Study Guide, Chapter 8: Wireless LAN Access Points, page 2411

Discovering the scale of the problem is the next logical step in the troubleshooting process after identifying the problem of poor wireless connections on the third floor of a building under your administration. Troubleshooting is a systematic process of finding and resolving problems or issues in a network or a system. Troubleshooting usually follows a general methodology that consists of several steps or phases, such as:

Identifying the problem: This step involves defining and describing the problem clearly and accurately based on the symptoms and evidence observed or reported by users or administrators. For example, in this case, the problem is that three individuals have reported poor wireless connections on the third floor of a building.

Discovering the scale of the problem: This step involves determining how widespread and severe the problem is by gathering more information and data from different sources and perspectives. For example, in this case, this step could involve checking if other users or devices on the third floor or other floors are experiencing similar issues, verifying if there are any changes or updates in the network configuration or environment that could affect the wireless connections, testing if there are any differences in performance or quality between different access points or channels on the third floor, etc.

Performing corrective actions: This step involves applying possible solutions or fixes to resolve or mitigate the problem based on logical reasoning and analysis. For example, in this case, this step could involve adjusting the output power or channel assignment of the access points on the third floor, relocating or reorienting some access points or antennas to improve coverage or reduce interference, updating or replacing some faulty or outdated hardware or software components, etc.

Verifying the solution: This step involves confirming that the problem is solved or improved by testing and monitoring the network performance and user satisfaction after applying corrective actions. For example, in this case, this step could involve measuring and comparing the signal strength and throughput of wireless connections on the third floor before and after performing corrective actions, asking for feedback from users who reported poor wireless connections to see if their issues are resolved or reduced, etc.

Creating a plan of action or escalating the problem: This step involves documenting and reporting the problem and its solution for future reference and improvement purposes. It also involves deciding whether to close or escalate the problem depending on its status and severity. For example, in this case, this step could involve creating a report that summarizes what was done to troubleshoot and fix poor wireless connections on the third floor with relevant data and evidence to support it. It could also involve escalating poor wireless connections to higher-level administrators if they persist or worsen despite performing corrective actions.