CWNA-109 Exam Dumps : Certified Wireless Network Administrator

Discovering the scale of the problem is the next logical step in the troubleshooting process after identifying the problem of poor wireless connections on the third floor of a building under your administration. Troubleshooting is a systematic process of finding and resolving problems or issues in a network or a system. Troubleshooting usually follows a general methodology that consists of several steps or phases, such as:

Identifying the problem: This step involves defining and describing the problem clearly and accurately based on the symptoms and evidence observed or reported by users or administrators. For example, in this case, the problem is that three individuals have reported poor wireless connections on the third floor of a building.

Discovering the scale of the problem: This step involves determining how widespread and severe the problem is by gathering more information and data from different sources and perspectives. For example, in this case, this step could involve checking if other users or devices on the third floor or other floors are experiencing similar issues, verifying if there are any changes or updates in the network configuration or environment that could affect the wireless connections, testing if there are any differences in performance or quality between different access points or channels on the third floor, etc.

Performing corrective actions: This step involves applying possible solutions or fixes to resolve or mitigate the problem based on logical reasoning and analysis. For example, in this case, this step could involve adjusting the output power or channel assignment of the access points on the third floor, relocating or reorienting some access points or antennas to improve coverage or reduce interference, updating or replacing some faulty or outdated hardware or software components, etc.

Verifying the solution: This step involves confirming that the problem is solved or improved by testing and monitoring the network performance and user satisfaction after applying corrective actions. For example, in this case, this step could involve measuring and comparing the signal strength and throughput of wireless connections on the third floor before and after performing corrective actions, asking for feedback from users who reported poor wireless connections to see if their issues are resolved or reduced, etc.

Creating a plan of action or escalating the problem: This step involves documenting and reporting the problem and its solution for future reference and improvement purposes. It also involves deciding whether to close or escalate the problem depending on its status and severity. For example, in this case, this step could involve creating a report that summarizes what was done to troubleshoot and fix poor wireless connections on the third floor with relevant data and evidence to support it. It could also involve escalating poor wireless connections to higher-level administrators if they persist or worsen despite performing corrective actions.

 The most effective method for testing roaming in relation to 802.11 VoIP handsets is to place a call with the handset and move around the facility to test quality during roaming. This method allows you to evaluate the actual performance and user experience of VoIP calls over wireless networks, as well as identify any potential issues such as signal strength, interference, latency, jitter, packet loss, or handoff delays. A spectrum analyzer can only show you the RF activity during a VoIP call, but not how it affects the voice quality or roaming behavior. A protocol analyzer can capture the traffic generated when a laptop roams, but it cannot simulate the characteristics of a VoIP handset such as battery life, antenna design, codec support, or QoS features. A built-in roaming monitor is not a common feature in all VoIP handsets, and it may not provide accurate or comprehensive information about the roaming process. References: [CWNP Certified Wireless Network Administrator Official Study Guide: Exam CWNA-109], page 487; [Voice over Wireless LAN 4.1 Design Guide], page 6-19.

The unit of measurement that is an absolute unit and is used to quantify received signal power levels on a logarithmic scale is dBm. dBm stands for decibel-milliwatt and represents the power level relative to 1 milliwatt (mW). dBm is an absolute unit because it has a fixed reference point and does not depend on the input power level. dBm is used to measure the received signal power levels on a logarithmic scale because it can express large variations in power levels with small numbers and make calculations easier. For example, a 10 dB increase in power level means a 10-fold increase in power, and a 20 dB increase means a 100-fold increase in power. References: [CWNP Certified Wireless Network Administrator Official Study Guide: Exam CWNA-109], page 66; [CWNA: Certified Wireless Network Administrator Official Study Guide: Exam CWNA-109], page 56.