CWNA-109 Exam Dumps : Certified Wireless Network Administrator

DHCP (Dynamic Host Configuration Protocol) is a commonly used method to locate the controllers by the APs in a WLAN that is implemented using wireless controllers. DHCP is a protocol that allows a device to obtain an IP address and other network configuration parameters from a server. In a wireless controller scenario, the APs can use DHCP to request an IP address from a DHCP server, which can also provide the IP address or hostname of the wireless controller as an option in the DHCP response. This way, the APs can discover the wireless controller and establish a connection with it. Alternatively, the APs can also use other methods to locate the wireless controller, such as DNS (Domain Name System), broadcast or multicast discovery, or manual configuration. References: 1, Chapter 8, page 309; 2, Section 5.2

WPA2 (Wi-Fi Protected Access 2) is a security certification program developed by the Wi-Fi Alliance to secure wireless computer networks. It is important to understand the following:

WPA2 and the 802.11 Standard: While WPA2 is based on elements of the 802.11i amendment to the 802.11 standard, it is not itself a standard but rather a certification to ensure devices comply with certain security criteria, including the correct implementation of CCMP (Counter Mode Cipher Block Chaining Message Authentication Code Protocol) and AES (Advanced Encryption Standard).

CCMP/AES Implementation: WPA2 enhances the security of wireless networks by using CCMP for encryption, which is based on AES, a robust encryption algorithm. This represents a significant security improvement over WEP (Wired Equivalent Privacy) and WPA (Wi-Fi Protected Access) that used TKIP (Temporal Key Integrity Protocol).

WPA vs. WPA2: WPA was the interim security enhancement over WEP, utilizing TKIP for encryption. WPA2, however, moved to the more secure AES-based encryption method. Contrary to option C, WPA2 does not enhance security by using TKIP; it uses CCMP/AES.

Therefore, option B correctly describes WPA2 as a certification program ensuring devices properly implement the more secure CCMP/AES encryption methods.

Discovering the scale of the problem is the next logical step in the troubleshooting process after identifying the problem of poor wireless connections on the third floor of a building under your administration. Troubleshooting is a systematic process of finding and resolving problems or issues in a network or a system. Troubleshooting usually follows a general methodology that consists of several steps or phases, such as:

Identifying the problem: This step involves defining and describing the problem clearly and accurately based on the symptoms and evidence observed or reported by users or administrators. For example, in this case, the problem is that three individuals have reported poor wireless connections on the third floor of a building.

Discovering the scale of the problem: This step involves determining how widespread and severe the problem is by gathering more information and data from different sources and perspectives. For example, in this case, this step could involve checking if other users or devices on the third floor or other floors are experiencing similar issues, verifying if there are any changes or updates in the network configuration or environment that could affect the wireless connections, testing if there are any differences in performance or quality between different access points or channels on the third floor, etc.

Performing corrective actions: This step involves applying possible solutions or fixes to resolve or mitigate the problem based on logical reasoning and analysis. For example, in this case, this step could involve adjusting the output power or channel assignment of the access points on the third floor, relocating or reorienting some access points or antennas to improve coverage or reduce interference, updating or replacing some faulty or outdated hardware or software components, etc.

Verifying the solution: This step involves confirming that the problem is solved or improved by testing and monitoring the network performance and user satisfaction after applying corrective actions. For example, in this case, this step could involve measuring and comparing the signal strength and throughput of wireless connections on the third floor before and after performing corrective actions, asking for feedback from users who reported poor wireless connections to see if their issues are resolved or reduced, etc.

Creating a plan of action or escalating the problem: This step involves documenting and reporting the problem and its solution for future reference and improvement purposes. It also involves deciding whether to close or escalate the problem depending on its status and severity. For example, in this case, this step could involve creating a report that summarizes what was done to troubleshoot and fix poor wireless connections on the third floor with relevant data and evidence to support it. It could also involve escalating poor wireless connections to higher-level administrators if they persist or worsen despite performing corrective actions.