Which two organisational characteristics are typically found in a supportive workplace environment? (Choose two.)
Which three customer resources, if accessible on a company intranet, directly decrease call volume? (Choose three.)
A customer calls you in a frantic state. The customer has a big presentation in an hour and cannot get the presentation to print. You ask questions about the problem, but the customer keeps talking about what will happen to her if she does not have the presentation ready. Which two actions should you take to get the customer's attention? (Choose two.)
What is a key benefit of using a web site for reference?
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