HD0-100 Exam Dumps : Help Desk Analyst (HDA)

Find someone else who can understand the customer better

Inform the customer that you cannot understand them and there is nothing you can do to help them

Ask the customer is there is someone else in their organisation for you to talk to

Tell the customer you are having difficulty understanding them

Instruct another analyst to conduct follow-up

E-mail an apology to the customer

Notify your manager of the situation

Wait and see if the customer calls back

Identify changes to products, services and processes

Determine management bonuses

Measure performance of individual analysts at the help desk

Evaluate customer satisfaction with products, services, and personnel