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HD0-100 Exam Dumps : Help Desk Analyst (HDA)

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Help Desk Analyst (HDA) Questions and Answers

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Question 1

What is a key benefit of using a web site for reference?

Options:

A.

It provides searchable topic fields

B.

It provides private access

C.

It is computer-based

D.

It is printable

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Question 2

Which two are characteristics of unsuccessful teams? (Choose two.)

Options:

A.

Good team morale

B.

Lack objectives

C.

Lack of ownership

D.

Independence

Question 3

Which two organisational characteristics are typically found in a supportive workplace environment? (Choose two.)

Options:

A.

High adherence to policies

B.

Low employee turnover

C.

High employee morale

D.

Low superior-subordinate interaction

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