Dynamics 365 for Customer Service Functional Consultant Associate MB-230 Reddit Questions

Microsoft Dynamics 365 Customer Service Functional Consultant Questions and Answers

Question 21

You need to configure the system to meet the workspace requirements for case representatives.

Which role should you assign to case representatives?

Owner

Maker

Viewer

Customer Service Schedule Administrator

CSR Manager

Question 22

You need to configure OmniChannel to route correctly.

Which options should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question 23

You need to configure each escalation scenario.

Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question 24

You need to configure the options for the schedule.

Which options should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.