Dynamics 365 for Customer Service Functional Consultant Associate MB-230 Passing Score

A company is implementing Knowledge Management capabilities in Dynamics 365 Customer Sen/ice.

The company currently maintains the following systems:

• A third-party system containing support articles for the IT helpdesk, which supports Basic authentication only

• A Power Pages website for customer product information, hosted on a different Microsoft Entra ID tenant

• Internal documents saved within the tenant ' s document management system

• Data ingested into Microsoft Azure Data Lake Storage Gen 2 from an on-premises system

You need to integrate and unify these knowledge capabilities into Customer Service with minimal development effort.

Which external provider should you use for each system? To answer, move the appropriate external providers to the correct requirements. You may use each external provider once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

You are a functional consultant for a Dynamics 365 Customer Service organization.

You must add the knowledge base search control to the Case entity main form and the Phone call main form.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order

A company extends Dynamics 365 Customer Service by creating a custom table that contains reviews. No other customizations have been performed.

The production environment has two Microsoft Entra group teams configured:

• Group 1 has security role 1 assigned with no read permissions on the review table.

• Group 2 has security role 2 assigned, which has read permissions on the review table.

No other security roles are assigned to users.

A single member of group 1 requires the ability to read review records. You need to grant the member the ability to view review records. What should you do?

You are a Dynamics 365 Customer Service administrator. Emails are automatically converted to cases.

Users report that emails are no longer being converted to cases.

What is the possible cause?