Apple Related Exams
SVC-19A Exam
Which of the following statements is true about an actively swelling embedded battery?
Which of the following is an ESD precaution according to Apple standards?
Please refer to the following information to answer the questions on the right.
Hannah recently picked up her iMac after a repair. The sound from the speakers was distorted and unclear and a technician determined that a repair would resolve the issue.
Once Hannah returned home with the iMac, the sound issue occurred again.
Hannah has returned. She is angry and she is cursing at the technician.
From the following, which are part of the 5-step conflict resolution model? (Choose two.)