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Selling HP Supplies 2020 Questions and Answers

Question 1

How does HP use serialization to combat the counterfeit and grey market?

Options:

A.

It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.

B.

It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.

C.

It uses embedded code to determine in which regions the cartridges are sold.

D.

It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.

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Question 2

What should you focus on when proposing the best HP printing supplies solution for your customers?

Options:

A.

technology, science, and industry leadership

B.

cost, downtime, and total cost of ownership

C.

speed, color brilliance, and duplexing capabilities

D.

quality, sustainability, indoor air quality, and security

Question 3

A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?

Options:

A.

Inability to refill non-HP cartridges

B.

compatibility Issues with standard papers

C.

ink colors that fade over time

D.

wasted ink and printer downtime