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The CPTD exam covers three main domains:
Personal Capability (20%): Communication, emotional intelligence, collaboration, and leadership.
Professional Capability (45%): Instructional design, training delivery, learning technologies, and performance improvement.
Organizational Capability (35%): Business insight, change management, and talent strategy.
A loan manager in a large bank accessed a direct report's personal bank account in the bank's system out of curiosity. This direct report became aware of the unauthorized account access and consulted the human resources (HR) department. The HR manager initiates an ethics investigation and also asks the talent development (TD) department to determine whether a training solution is needed. The TD professional assigned to this task has never before been involved in any compliance and ethics situation.
What should the TD professional do?
When establishing a talent development (TD) department, how would the TD director best align the department's role to achieve the business strategy?
An organization is using Kotter's eight-step process during a change management initiative. Which action best supports creating a vision for change?