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The CPTD exam covers three main domains:
Personal Capability (20%): Communication, emotional intelligence, collaboration, and leadership.
Professional Capability (45%): Instructional design, training delivery, learning technologies, and performance improvement.
Organizational Capability (35%): Business insight, change management, and talent strategy.
Which consideration is most important when developing e-learning or classroom training for a global environment?
An operations director for a retail call center asks a talent development (TD) manager to analyze the recent rise in incorrect orders, which are up 40% in the past month.
Step 2
Metrics show that most of the incorrect orders were handled by employees hired within the past six months. Further analysis shows these new hires lacked the knowledge needed to do the job correctly.
Which action(s) should the TD manager take to further determine the cause of the errors?
An organization is using Kotter's eight-step process during a change management initiative. Which action best supports creating a vision for change?