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The CPTD exam covers three main domains:
Personal Capability (20%): Communication, emotional intelligence, collaboration, and leadership.
Professional Capability (45%): Instructional design, training delivery, learning technologies, and performance improvement.
Organizational Capability (35%): Business insight, change management, and talent strategy.
A claims employee at an insurance company is transferred to the talent development (TD) department. This new TD team member has previously delivered departmental on-the-job training on an informal basis, but does not have any formal TD training. A TD manager has been assigned to help the new TD team member develop TD skills.
What should the TD manager do?
When establishing a talent development (TD) department, how would the TD director best align the department's role to achieve the business strategy?
A TD professional at an online retail company is approached by one of the company's cloud services managers, who is concerned about the cloud services team's recent work performance. The manager states that the team members repeated the same mistakes from past teams. The TD professional performs a needs analysis and determines that the team members did not leverage information, best practices, and historical data recorded by past teams in the company's knowledge management system (KMS).
The TD professional determines that the team members are not motivated to use the KMS because they find it too time-consuming to access useful information.
How should the TD professional engage and/or motivate the team to utilize the KMS?