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Capacity management is a process to ensure IT infrastructure is used efficiently and that it is provided at the right time and price in the needed volumes.

Which ISO/IEC 20000 process group does Capacity management belong to?

Options:

Control processes

Resolution processes

Relationship processes

Service delivery processes

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Question 2

How might moving to the Cloud have a negative impact on users?

Options:

Development is no longer in house and may take longer to be performed.

Software licensing is no longer part of operations.

Support and maintenance are no longer in house and may take longer to be performed.

Uptimes can be guaranteed but not adjusted in a flexible manner.

Question 3

What is not an operational benefit of Cloud Computing?

Options:

Instant server deployment

Less IT staff

Managed services

Possibility of back-ups as a service

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EXIN Cloud Computing Foundation Questions and Answers

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