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SAP Certified Application Associate-Solution Architect for Customer Experience Questions and Answers

Question 1

You receive a call from the marketing team saying they need to make a decision about a campaign to collect new contacts with an SAP Emarsys Customer Engagement form.Where can you check the number of new contacts who signed up via an active SAP Emarsys Customer Engagement registration form?Note: There are 2 correct Answers to this question.

Options:

A.

Under Management> Form Settings

B.

Under Web channel campaigns reporting for the campaign that includes the registration form

C.

Under the program reporting for the Shopify Registration Confirmation tactic

D.

Under Analytics> Registrations > Per Contact Source

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Question 2

As an analytics administrator you want to adapt reports in SAP Sales Cloud and SAP Service Cloud using standard functionality.What options are available to you?Note: There are 3 correct Answers to this question.

Options:

A.

Create a custom key figure.

B.

Create a data source.

C.

Design a report view.

D.

Run real-time queries to external databases.

E.

Design an SAP HANA view.

Question 3

As a field sales representative in the consumer products industry, you want to plan and execute your regular customer visits.Which of the following features can help you to manage these tasks more efficiently?Note: There are 2 correct Answers to this question.

Options:

A.

SAP Predictive Analytics

B.

Perfect store

C.

Quote management

D.

Routes