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C_C4H51_2405 Exam Dumps : SAP Certified Associate - Implementation Consultant - SAP Service Cloud

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

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Question 1

Which options do you have to connect an existing ticket to another ticket? Note: There are 3correct answers to this question.

Options:

A.

Maintain the ticket hierarchy.

B.

Run an action for grouping tickets.

C.

Use the Subticket tab to add a ticket.

D.

Define a multi-step approval process.

E.

Create an activity plan for an object ticket.

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Question 2

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2correct answers to this question.

Options:

A.

Change the priority to Escalated.

B.

Set the action to Propose Solution.

C.

Maintain the Incident Context.

D.

Push the incident to SAP Service Cloud support.

Question 3

Which settings can you control for the email channel setup? Note: There are 3correct answers to this question.

Options:

A.

Ticket type

B.

Channel direction

C.

Notification type

D.

Mashup service

E.

Channel type

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