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C_C4H51_2405 Exam Dumps : SAP Certified Associate - Implementation Consultant - SAP Service Cloud

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

Question 1

Which actions can you take to control custom fields and their values? Note: There are 2correct answers to this question.

Options:

A.

Use restriction rules

B.

Create a code list restriction

C.

Grant access to extension fields for business roles

D.

Grant access to extension fields for business users

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Question 2

Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2correct answers to this question.

Options:

A.

Maintenance plan

B.

Service contract

C.

Operating hours

D.

Working calendar

Question 3

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

Options:

A.

Ticket routing rules

B.

Realignment runs

C.

Maintenance plan

D.

Activity planner