SAP C_C4H51_2405 Practice Exam Dumps 2025

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Free C_C4H51_2405 Exam Dumps

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

Question 1

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?

Note: There are 2correct answers to this question.

Options:

The determination rules have been configured, but not activated.

SLAS are not configured in fine-tuning.

A workflow rule was not scheduled to trigger the determination.

SLAs are not activated in project scoping.

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Question 2

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2correct answers to this question.

Options:

Change the priority to Escalated.

Set the action to Propose Solution.

Maintain the Incident Context.

Push the incident to SAP Service Cloud support.

Question 3

Which options do you have to connect an existing ticket to another ticket? Note: There are 3correct answers to this question.

Options:

Maintain the ticket hierarchy.

Run an action for grouping tickets.

Use the Subticket tab to add a ticket.

Define a multi-step approval process.

Create an activity plan for an object ticket.

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C_C4H51_2405 Exam Dumps : SAP Certified Associate - Implementation Consultant - SAP Service Cloud

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