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C_C4H51_2405 Exam Dumps : SAP Certified Associate - Implementation Consultant - SAP Service Cloud

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

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Question 1

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3correct answers to this question.

Options:

A.

Service category

B.

Employee

C.

Account

D.

Organization

E.

Territory

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Question 2

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Options:

A.

Countries, scoping, activating dashboard designer

B.

Countries, scoping, live activity configuration

C.

Countries, business processes, integrations

D.

Countries, business processes, business users

Question 3

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?

Note: There are 2correct answers to this question.

Options:

A.

The determination rules have been configured, but not activated.

B.

SLAS are not configured in fine-tuning.

C.

A workflow rule was not scheduled to trigger the determination.

D.

SLAs are not activated in project scoping.

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