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SAP C_C4H51_2405 Exam With Confidence Using Practice Dumps

Exam Code:
C_C4H51_2405
Exam Name:
SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Certification:
SAP Certified Associate
Vendor:
SAP
Questions:
80
Last Updated:
Mar 24, 2025
Exam Status:
Stable
SAP C_C4H51_2405

C_C4H51_2405: SAP Certified Associate Exam 2025 Study Guide Pdf and Test Engine

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

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Question 1

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2correct answers to this question.

Options:

A.

Change the priority to Escalated.

B.

Set the action to Propose Solution.

C.

Maintain the Incident Context.

D.

Push the incident to SAP Service Cloud support.

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Question 2

Which tool should you use to rename the Tickets facet?

Options:

A.

Language Adaptation tool

B.

Workflow with a Field Update action type

C.

Page Layout tool

D.

Adaptation tool

Question 3

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2correct answers to this question.

Options:

A.

Scoping in the Configuration Workbench

B.

Social media channel configuration

C.

Approval process for social media import run

D.

Work distribution

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