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3313 Exam Dumps : Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

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Question 1

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".

What has caused this condition?

Options:

A.

The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.

B.

The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.

C.

The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.

D.

The Domain User Name has already been mapped to an existing CCT agent.

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Question 2

On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?

Options:

A.

F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log

B.

D:\Avaya\Logs\CCMS\SGM\SipMessages0.log

C.

C:\Avaya\Logs\CCMS\SipMessages0.log

D.

D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log

Question 3

Refer to the Exhibit.

Which communication protocol is used between the Avaya Aura® Session Manager (ASM) and the Avaya Aura® Contact Center (AACC)?

Options:

A.

AML

B.

H.323

C.

SIP

D.

TLS

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