Avaya 3313 Practice Exam Dumps 2025

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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

Question 1

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".

What has caused this condition?

Options:

The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.

The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.

The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.

The Domain User Name has already been mapped to an existing CCT agent.

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Question 2

You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.

What is the first step in creating the connection to the database?

Options:

Click on Aliases

Click on Connect to

Click on AACC-DATABASE-CCMS

D .Click on Startup

Question 3

A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.

When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

Options:

The call is disconnected and you must refresh the Real-Time Display Report.

The call is removed from the utility and from the Real Time Display Report.

The call is removed from the utility but will remain on the Real-Time Display Report

The call is removed from the Real-Time Display Report and the call is disconnected.

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3313 Exam Dumps : Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

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