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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

Question 1

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".

What has caused this condition?

Options:

The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.

The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.

The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.

The Domain User Name has already been mapped to an existing CCT agent.

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Question 2

While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.

How would you make an archive of the log files to provide to support personnel?

Options:

Create a ZIP archive of all files in D:\Avaya\Logs\CCT.

The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.

Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot

Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.

Question 3

When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)

Options:

New

Abandoned

Oldest

Closed

Waiting

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3313 Exam Dumps : Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

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