Avaya 3313 Practice Exam Dumps 2025

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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

Question 1

In a SIP-enabled Avaya Aura® Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:

1. The incoming call arrives at the switch.

2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.

What is the next step in the sequence?

Options:

The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.

The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.

The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.

The CCMS anchors the call on an Avaya Aura®Media server conference port.

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Question 2

A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.

When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

Options:

The call is disconnected and you must refresh the Real-Time Display Report.

The call is removed from the utility and from the Real Time Display Report.

The call is removed from the utility but will remain on the Real-Time Display Report

The call is removed from the Real-Time Display Report and the call is disconnected.

Question 3

You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.

What is the first step in creating the connection to the database?

Options:

Click on Aliases

Click on Connect to

Click on AACC-DATABASE-CCMS

D .Click on Startup

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3313 Exam Dumps : Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

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