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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

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Question 1

Refer to the Exhibit.

Which communication protocol is used between the Avaya Aura® Session Manager (ASM) and the Avaya Aura® Contact Center (AACC)?

Options:

A.

AML

B.

H.323

C.

SIP

D.

TLS

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Question 2

A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.

When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

Options:

A.

The call is disconnected and you must refresh the Real-Time Display Report.

B.

The call is removed from the utility and from the Real Time Display Report.

C.

The call is removed from the utility but will remain on the Real-Time Display Report

D.

The call is removed from the Real-Time Display Report and the call is disconnected.

Question 3

You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.

What is the first step in creating the connection to the database?

Options:

A.

Click on Aliases

B.

Click on Connect to

C.

Click on AACC-DATABASE-CCMS

D .Click on Startup

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