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3313 Exam Dumps : Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

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Question 1

Refer to the Exhibit.

Which communication protocol is used between the Avaya Aura® Session Manager (ASM) and the Avaya Aura® Contact Center (AACC)?

Options:

A.

AML

B.

H.323

C.

SIP

D.

TLS

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Question 2

You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.

What is the first step in creating the connection to the database?

Options:

A.

Click on Aliases

B.

Click on Connect to

C.

Click on AACC-DATABASE-CCMS

D .Click on Startup

Question 3

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".

What has caused this condition?

Options:

A.

The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.

B.

The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.

C.

The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.

D.

The Domain User Name has already been mapped to an existing CCT agent.

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