Pegasystems PEGACPLSA88V1 Exam With Confidence Using Practice Dumps

To populate a data page with a list of bank offices in a postal code from the REST service:

Configure a REST connector data source.

Set the Endpoint on the data source to include the postal code parameter value at the end of the URL, ensuring that the correct data is retrieved based on the provided postal code.

When deciding between a wait shape and an assignment with an SLA, consider the following requirements where a wait shape is simpler:

Adjust the Case Urgency: The wait shape allows you to adjust the urgency of a case when the wait condition is defined, which is simpler than configuring an SLA.

Manual Override: The wait shape provides an option to manually step past the waiting point if necessary, making it more flexible for certain scenarios.

References:

Wait Shape

Service Level Agreements

 Queue Status "Available": When the queue status for an item is "Available," it indicates that the item is ready for processing but has not yet been picked up by the agent.

 Failed Processing: If the agent attempted to process an item but failed, it can be reflected in the status. The item remains in the queue, and the system logs may indicate the failure reason.

 Scheduled Processing: The status "Available" can also mean that the item is scheduled for future processing based on the agent's schedule.

References:

Pega Academy: System Queue Management

Pega Documentation: Understanding Agent Status and Queue Management