Pegasystems PEGACPLSA88V1 Exam With Confidence Using Practice Dumps

The class structure in Pega defines how different case types and sub-cases relate to each other. EventBooking cannot be a subcase of Auto if the business logic does not support such a relationship. Ensuring the correct hierarchy is crucial for maintaining logical and functional consistency in the application.References:

Pega Class Structure Guidelines: Pega Class Structure

 Queue Status "Available": When the queue status for an item is "Available," it indicates that the item is ready for processing but has not yet been picked up by the agent.

 Failed Processing: If the agent attempted to process an item but failed, it can be reflected in the status. The item remains in the queue, and the system logs may indicate the failure reason.

 Scheduled Processing: The status "Available" can also mean that the item is scheduled for future processing based on the agent's schedule.

References:

Pega Academy: System Queue Management

Pega Documentation: Understanding Agent Status and Queue Management

 The Adaptive Model decision component automatically computes a property called Propensity.

 Propensity is the likelihood or probability that a particular action will result in the desired outcome.

 This property is used to rank and prioritize decisions based on predicted customer behavior.