Pegasystems PEGACPLSA88V1 Exam With Confidence Using Practice Dumps

To create a new control with a shortcut key:

Create a new autogenerated button control and alter its caption to support a shortcut key (Answer A):

Explanation: Using autogenerated controls ensures consistency with Pega’s UI framework, and adding a shortcut key to the caption makes the button accessible via keyboard shortcuts.

Next-Best-Action Reevaluation:When a customer rejects an offer, Pega Customer Decision Hub reevaluates the Next-Best-Action to determine the next most relevant action for the customer. This ensures that the customer's needs and preferences are continuously considered.

Process Steps:

Capture the rejection event.

Trigger the reevaluation process.

Determine the next best offer or action based on updated customer data and context.

References:Pega Documentation on Customer Decision Hub outlines the process of handling offer rejections and reevaluating Next-Best-Actions.

To ensure claim processors work on the most urgent claims first, consider the following approach:

Advanced Agent: Implement an advanced agent on a dedicated node to increment the pyUrgencyAssignAdjust value by 1 for each assignment that meets the selection criteria. This agent can run at the start of each day to update the urgency of all claims in the PendingProcessing workbasket.

Dedicated Node: Using a dedicated node ensures that the urgency update process does not interfere with other application processes and can handle the large volume of claims efficiently.

References: Pega Platform documentation on advanced agents and configuring assignment urgency.