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In a hybrid deployment of AppDynamics, where the AppDynamics Controller and Events Service are installed on-premises and the EUM Server is hosted in AppDynamics’ SaaS cloud, the data that is unavailable is the analytics metrics for End-User Monitoring data sets. This is because the analytics metrics require the Events Service to store and process the unstructured data generated by the EUM agents. However, in a hybrid deployment, the EUM Server and the Events Service are not connected, and the EUM Server does not send the EUM data to the Events Service. Therefore, the analytics metrics for EUM data sets, such as browser records, mobile snapshots, network requests, and custom events, are not available in the Controller UI or the Analytics UI1. The other data, such as resource loading times, session information, and browser snapshots, are available in the EUM Server UI, as they are stored and displayed by the EUM Server itself2. References: Hybrid Deployment and EUM Data Sets in the AppDynamics documentation.

According to the Cisco AppDynamics Professional Implementer (CAPI) documents, the two reasons for the missing correlated server-side snapshots are:

• Server has set the HttpOnly flag on all cookies. (A) This is a valid reason because the HttpOnly flag is a security feature that prevents client-side scripts from accessing the cookies. However, the AppDynamics JavaScript Agent relies on the cookies to correlate the browser snapshots with the server-side snapshots. The JavaScript Agent injects a cookie named _appdyn_browser into the browser requests, which contains the correlation information. If the server sets the HttpOnly flag on all cookies, including the _appdyn_browser cookie, the JavaScript Agent cannot read or modify the cookie, and the correlation fails. To enable the correlation, the server should not set the HttpOnly flag on the _appdyn_browser cookie12.
• Server-side application is not instrumented with server agent. (E) This is a valid reason because the server-side snapshots are collected by the AppDynamics app agents that instrument the application servers. The app agents monitor the business transactions that are executed by the server-side application, and capture the execution context, call graphs, errors, and metrics. If the server-side application is not instrumented with the app agent, the server-side snapshots are not available, and the correlation fails. To enable the correlation, the server-side application should be instrumented with the app agent that is compatible with the application server and the Controller34.

The incorrect options are:

• Correlated server-side snapshots work only for .NET Applications. (B) This is not a valid reason because the correlated server-side snapshots work for any application server that is instrumented with the AppDynamics app agent, not only for .NET applications. The AppDynamics platform supports various application servers, such as Java, .NET, PHP, Node.js, Python, and C/C++. The app agents collect the server-side snapshots for the business transactions that are executed by the application server, regardless of the programming language or framework34.
• Correlated snapshots are visible only if the injection mechanism is Automatic. © This is not a valid reason because the correlated snapshots are visible regardless of the injection mechanism. The injection mechanism refers to the way the AppDynamics JavaScript Agent is inserted into the web pages. There are two injection mechanisms: Automatic and Manual. The Automatic injection mechanism uses the app agent to inject the JavaScript Agent into the web pages that are served by the application server. The Manual injection mechanism requires the user to manually insert the JavaScript Agent into the web pages. Both injection mechanisms support the correlation of the browser snapshots and the server-side snapshots, as long as the JavaScript Agent and the app agent are configured correctly .
• Correlated snapshots are visible only if browser is Chrome. (D) This is not a valid reason because the correlated snapshots are visible regardless of the browser. The AppDynamics JavaScript Agent supports various browsers, such as Chrome, Firefox, Safari, Edge, and Internet Explorer. The JavaScript Agent collects the browser snapshots for the web pages that are loaded by the browser, and correlates them with the server-side snapshots, regardless of the browser type or version .
• Correlated server-side snapshots are visible only if Java version is 1.7+. (F) This is not a valid reason because the correlated server-side snapshots are visible regardless of the Java version. The AppDynamics Java Agent supports various Java versions, such as 1.5, 1.6, 1.7, 1.8, and 11. The Java Agent collects the server-side snapshots for the business transactions that are executed by the Java application server, and correlates them with the browser snapshots, regardless of the Java version or vendor .

References:

• 1: Browser Snapshots - AppDynamics
• 2: Troubleshoot Browser RUM - AppDynamics
• 3: Transaction Snapshots - AppDynamics
• 4: Supported Environments and Versions - AppDynamics
• [5]: Browser Real User Monitoring - AppDynamics
• [6]: Set Up and Configure Web EUM - AppDynamics
• [7]: Browser Support - AppDynamics
• [8]: Java Agent - AppDynamics
• [9]: Java Supported Environments - AppDynamics

According to the Cisco AppDynamics Professional Implementer (CAPI) documents, when updating the Database Agent, you need to follow these steps12:

• Stop the agent as described for your specific installation in Start and Stop the Database Agent.
• Make a copy of the existing agent directory, . Backing up allows you to revert to the previous agent installation if you need to. You can also copy over the controller-info.xml configuration file to the new installation to ensure the agent configuration is maintained.
• Install the Database Agent as described for your specific installation in Administer the Database Agent.
• Copy the \conf\controller-info.xml file to the new installation directory, \conf. To ensure the agent configuration is maintained, copy the \conf\controller-info.xml file to the new installation directory, \conf.
• Start the new agent. See Start and Stop the Database Agent.
• Verify the Database Agent Installation. See Verify the Database Agent Installation.

Therefore, the correct statements are:

• The Database Agent must be stopped and restarted during the upgrade. (A)
• Controller-info.xml is the only file that needs to be migrated from the previous agent to the new agent. (D)

The incorrect statements are:

• If the agent is moved to a new location during the upgrade, the AppDynamics Controller must be reconfigured to reference the new location of the agent. (B) This is not true because the controller-info.xml file contains the information about the Controller host, port, account name, access key, and SSL settings. As long as this file is copied to the new agent location, the Controller does not need to be reconfigured.
• All data collectors created from the previous agent must be migrated to the new agent. © This is not true because the data collectors are configured on the Controller UI, not on the agent. The agent collects the metrics from the databases and sends them to the Controller. The data collectors do not need to be migrated to the new agent.
• After the Database Agent is upgraded, the AppDynamics Controller must be restarted. (E) This is not true because the Controller does not depend on the agent version. The agent and the Controller are compatible as long as they meet the Agent and Controller Compatibility requirements.

References:

• 1: Upgrade the Database Agent - AppDynamics
• 2: Release Upgrade Checklist for Database Agents - AppDynamics