After a new implementation the customer began to experience dropped calls and an ‘all lines busy’ error
condition. The carrier confirmed their service was operational and all lines tested came back good. After
contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle.
Which pre-implementation step was omitted?
When a user is forwarded to Avaya Aura® Messaging (AAM), Avaya Aura® Communication Manager (CM) needs to indicate to AAM who the call was originally destined for, so that the message is left in the correct mailbox.
Which SIP header is used to indicate for whom the call was originally destined, and the reason for being
forwarded to AAM?
Where can an administrator go to validate the Breeze/WebRTC cluster is synchronized to Avaya Aura®
System Manager (SMGR)?
You are troubleshooting a TLS link down message between Avaya Aura® Session Manager (SM) and Avaya Session Border Controller for Enterprise (SBCE). Tracing on SM and SBCE reveals a Fatal Error Unknown CA message being sent by SBCE when it receives the Server Identity certificate from SM.
To solve this problem, which two actions need to be completed? (Choose two.)
When enabling Remote Worker telephones to access a Public Directory, which additional configuration item needs to be configured on the Avaya Session Border Controller for Enterprise (SBCE)?
A customer reports that Instant Messaging (IM) and Presence are not working for one or two users.
Where would you go to check that IM and Presence have been enabled for the affected users?
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
Which method can be used to verify the Client and TSAPI services have been administered correctly?
After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
The WebRTC snap-in is showing a yellow caution icon under License Mode.
What does this error mode indicate?
Which tracing tools that help to debug WebRTC protocols are available on the Avaya Breeze™ platform?
Which statement about Network Routing Policies in Avaya Aura® Session Manager (SM) is true?
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?
When a customer calls voicemail to retrieve their messages they hear “Hello, to access your mailbox…”
instead of the users named followed by “please enter your password…”.
After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura®
Messaging (AAM) is not able to identify the correct mailbox associated with the station number calling into
AAM.
How can this problem be fixed?
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