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Avaya Aura Communication Applications Support Certified Questions and Answers

Question 13

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

Options:

Install a patch to fix the problem.

Praise individuals for contribution.

Implement a solution.

Update the Knowledge Management database.

Question 14

When a customer calls voicemail to retrieve their messages they hear “Hello, to access your mailbox…”

instead of the users named followed by “please enter your password…”.

After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura®

Messaging (AAM) is not able to identify the correct mailbox associated with the station number calling into

AAM.

How can this problem be fixed?

Options:

Change clid-numbering 0 SAT form to send the correct CLID.

Using AAM web GUI access Administration > Messaging > Telephone Integration, write a caller ID

modification rule to correct the incoming CLID format.

In Session Manager, configure a DigitConversionAdapter with ‘fromto=true’ to update the ‘Form’ header as well as the P-asserted-identity, and link it to the AAM SIP Entity.

Having identified the trunk group from Avaya Aura® Communication Manager (CM) to AMM is public,

change public-unknown-numbering 0 SAT form, to send the correct CLID.

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Avaya Aura Communication Applications Support Certified Questions and Answers

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Answer:

Options:

Answer:

CompTIA

Fortinet

Microsoft

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