When troubleshooting KPI search performance, which search names in job activity identify base searches?
Indicator - XXXX - Base Search
Indicator - Shared - xxxx - ITSI Search
Indicator - Base - xxxx - ITSI Search
Indicator - Base - XXXX - Shared Search
In the context of troubleshooting KPI search performance in Splunk IT Service Intelligence (ITSI), the search names in the job activity that identify base searches typically follow the pattern "Indicator - Shared - xxxx - ITSI Search." These base searches are fundamental components of the KPI calculation process, aggregating and preparing data for further analysis by KPIs. Identifying these base searches in the job activity is crucial for diagnosing performance issues, as these searches can be resource-intensive and impact overall system performance. Understanding the naming convention helps administrators and analysts quickly pinpoint the base searches related to specific KPIs, facilitating more effective troubleshooting and optimization of search performance within the ITSI environment.
When deploying ITSI on a distributed Splunk installation, which component must be installed on the search head(s)?
SA-ITOA
ITSI app
All ITSI components
SA-ITSI-Licensechecker
Install SA-ITSI-Licensechecker and SA-UserAccess on any license master in a distributed or search head cluster environment. If a search head in your environment is also a license master, the license master components are installed when you install ITSI on the search heads.
What effects does the KPI importance weight of 11 have on the overall health score of a service?
At least 10% of the KPIs will go critical.
Importance weight is unused for health scoring.
The service will go critical.
It is a minimum health indicator KPI.
Which of the following are characteristics of service templates? (select all that apply)
Service templates can be modified after services are instantiated from it.
Service templates contain KPIs and KPI thresholds.
Service templates can contain specific or generic entity rules.
Service templates contain domain specific dashboards and deep dives.
Service templates in Splunk IT Service Intelligence (ITSI) are designed to streamline the creation of services by providing pre-defined configurations:
B.Service templates contain KPIs and KPI thresholds:This allows for the standardized deployment of services with predefined performance indicators and their associated thresholds, ensuring consistency across similar services.
C.Service templates can contain specific or generic entity rules:These rules define how entities are associated with services created from the template, allowing for both broad and targeted applicability.
While service templates contain configurations for KPIs, thresholds, and entity rules, the ability to modify templates after services have been instantiated from them is limited. Changes to a template do not retroactively affect services already created from that template. Moreover, service templates do not inherently contain domain-specific dashboards or deep dives; these are created separately within ITSI.
When installing ITSI to support a Distributed Search Architecture, which of the following items apply? (Choose all that apply.)
Copy SA-IndexCreation to all indexers.
Copy SA-IndexCreation to the etc/apps directory on the index cluster master node.
Extract installer package into etc/apps directory of the cluster deployer node.
Extract ITSI app package into etc/apps directory of search head.
Copy SA-IndexCreation to $SPLUNK_HOME/etc/apps/ on all individual indexers in your environment.
Which of the following is a characteristic of notable event groups?
Notable event groups combine independent notable events.
Notable event groups are created in the itsi_tracked_alerts index.
Notable event groups allow users to adjust threshold settings.
All of the above.
In Splunk IT Service Intelligence (ITSI), notable event groups are used to logically group related notable events, which enhances the manageability and analysis of events:
A.Notable event groups combine independent notable events:This characteristic allows for the aggregation of related events into a single group, making it easier for users to manage and investigate related issues. By grouping events, users can focus on the broader context of an issue rather than getting lost in the details of individual events.
While notable event groups play a critical role in organizing and managing events in ITSI, they do not inherently allow users to adjust threshold settings, which is typically handled at the KPI or service level. Additionally, while notable event groups are utilized within the ITSI framework, the statement that they are created in the 'itsi_tracked_alerts' index might not fully capture the complexity of how event groups are managed and stored within the ITSI architecture.
Besides creating notable events, what are the default alert actions a correlation search can execute? (Choose all that apply.)
Ping a host.
Send email.
Include in RSS feed.
Run a script.
Throttling applies to any correlation search alert type, including notable events and actions (RSS feed, email, run script, and ticketing).
In which index are active notable events stored?
itsi_notable_archive
itsi_notable_audit
itsi_tracked_alerts
itsi_tracked_groups
In Splunk IT Service Intelligence (ITSI), notable events are created and managed within the context of its Event Analytics framework. These notable events are stored in theitsi_tracked_alertsindex. This index is specifically designed to hold the active notable events that are generated by ITSI's correlation searches, which are based on the conditions defined for various services and their KPIs. Notable events are essentially alerts or issues that need to be investigated and resolved. Theitsi_tracked_alertsindex enables efficient storage, querying, and management of these events, facilitating the ITSI's event management and review process. The other options, such asitsi_notable_archiveanditsi_notable_audit, serve different purposes, such as archiving resolved notable events and auditing changes to notable event configurations, respectively. Therefore, the correct answer for where active notable events are stored is theitsi_tracked_alertsindex.
Which of the following is a recommended best practice for ITSI installation?
ITSI should not be installed on search heads that have Enterprise Security installed.
Before installing ITSI, make sure the Common Information Model (CIM) is installed.
Install the Machine Learning Toolkit app if anomaly detection must be configured.
Install ITSI on one search head in a search head cluster and migrate the configuration bundle to other search heads.
One of the recommended best practices for Splunk IT Service Intelligence (ITSI) installation is to avoid installing ITSI on search heads that already have Splunk Enterprise Security (ES) installed. This recommendation stems from potential resource conflicts and performance issues that can arise when both resource-intensive applications are deployed on the same instance. Both ITSI and ES are complex applications that require significant system resources to function effectively, and running them concurrently on the same search head can lead to degraded performance, conflicts in resource allocation, and potential stability issues. It's generally advised to segregate these applications onto separate Splunk instances to ensure optimal performance and stability for both platforms.
Which of the following is a good use case for a Multi-KPI alert?
Alerting when the values of two or more KPIs go into maintenance mode.
Alerting when the trend of two or more KPIs indicates service failure is imminent.
Alerting when two or more KPIs are deviating from their typical pattern.
Alerting when comparing the values of two or more KPIs indicates an unusual condition is occurring.
A Multi-KPI alert in Splunk IT Service Intelligence (ITSI) is designed to trigger based on the conditions of multiple Key Performance Indicators (KPIs). This type of alert is particularly useful when a single KPI's state is not sufficient to indicate an issue, but the correlation between multiple KPIs can provide a clearer picture of an emerging problem. The best use case for a Multi-KPI alert is therefore when comparing the values of two or more KPIs indicates an unusual condition is occurring. This allows for more nuanced and context-rich alerting mechanisms that can identify complex issues not detectable by monitoring individual KPIs. This approach isbeneficial in complex environments where the interplay between different performance metrics needs to be considered to accurately detect and diagnose issues.
Which of the following is a best practice when configuring maintenance windows?
Disable any glass tables that reference a KPI that is part of an open maintenance window.
Develop a strategy for configuring a service’s notable event generation when the service’s maintenance window is open.
Give the maintenance window a buffer, for example, 15 minutes before and after actual maintenance work.
Change the color of services and entities that are part of an open maintenance window in the service analyzer.
It's a best practice to schedule maintenance windows with a 15- to 30-minute time buffer before and after you start and stop your maintenance work.
What is the minimum number of entities a KPI must be split by in order to use Entity Cohesion anomaly detection?
3
4
5
2
For Entity Cohesion anomaly detection in Splunk IT Service Intelligence (ITSI), the minimum number of entities a KPI must be split by is 2. Entity Cohesion as a method of anomaly detection focuses on identifying anomalies based on the deviation of an entity's behavior in comparison to other entities within the same group or cohort. By requiring a minimum of only two entities, ITSI allows for the comparison of entities to detect significant deviations in one entity's performance or behavior, which could indicate potential issues. This method leverages the idea that entities performing similar functions or within the same service should exhibit similar patterns of behavior, and significant deviations could be indicative of anomalies. The low minimum requirement of two entities ensures that this powerful anomaly detection feature can be utilized even in smaller environments.
Which is the least permissive role required to modify default deep dives?
itoa_analyst
admin
power
itoa_admin
To modify default deep dives in Splunk IT Service Intelligence (ITSI), the least permissive role typically required is theitoa_adminrole. This role is specifically designed within ITSI to provide administrative capabilities, including the ability to configure and customize various aspects of ITSI, such as services, KPIs, and deep dives. Theitoa_adminrole has the necessary permissions to edit and manage default deep dives, enabling users with this role to tailor the deep dives to meet specific operational requirements and preferences. Other roles likeitoa_analyst,admin, orpowermight not have sufficient privileges to modify default deep dives, as these roles are generally more restricted in terms of their ability to make broad changes within ITSI.
What can a KPI widget on a glass table drill down into?
Another glass table.
A Splunk dashboard.
A custom deep dive.
Any of the above.
In Splunk IT Service Intelligence (ITSI), a KPI widget on a glass table can be configured to drill down into a variety of destinations based on the needs of the user and the design of the glass table. This flexibility allows users to dive deeper into the data or analysis represented by the KPI widget, providing context and additional insights. The destinations for drill-downs from a KPI widget can include:
A. Another glass table, offering a different perspective or more detailed view related to the KPI. B. A Splunk dashboard that provides broader analysis or incorporates data frommultiple sources. C. A custom deep dive for in-depth, time-series analysis of the KPI and related metrics.
This versatility makes KPI widgets powerful tools for navigating through the wealth of operational data and insights available in ITSI, facilitating effective monitoring and decision-making.
Which glass table feature can be used to toggle displaying KPI values from more than one service on a single widget?
Service templates.
Service dependencies.
Ad-hoc search.
Service swapping.
In Episode Review, what is the result of clicking an episode’s Acknowledge button?
Assign the current user as owner.
Change status from New to Acknowledged.
Change status from New to In Progress and assign the current user as owner.
Change status from New to Acknowledged and assign the current user as owner.
When an episode warrants investigation, the analyst acknowledges the episode, which moves the status from New to In Progress.
Which of the following can generate notable events?
Through ad-hoc search results which get processed by adaptive thresholds.
When two entity aliases have a matching value.
Through scheduled correlation searches which link to their respective services.
Manually selected using the Notable Event Review panel.
Notable events in Splunk IT Service Intelligence (ITSI) are primarily generated through scheduled correlation searches. These searches are designed to monitor data for specific conditions or patterns defined by the ITSI administrator, and when these conditions are met, a notable event is created. These correlation searches are often linked to specific services or groups of services, allowing for targeted monitoring and alerting based on the operational needs of those services. This mechanism enables ITSI to provide timely and relevant alerts that can be further investigated and managed through the Episode Review dashboard, facilitating efficient incident response and management within the IT environment.
Which of the following accurately describes base searches used for KPIs in a service?
Base searches can be used for multiple services.
A base search can only be used by its service and all dependent services.
All the metrics in a base search are used by one service.
All the KPIs in a service use the same base search.
KPI base searches let you share a search definition across multiple KPIs in IT Service Intelligence (ITSI). Create base searches to consolidate multiple similar KPIs, reduce search load, and improve search performance.
Which of the following is a characteristic of base searches?
Search expression, entity splitting rules, and thresholds are configured at the base search level.
It is possible to filter to entities assigned to the service for calculating the metrics for the service’s KPIs.
The fewer KPIs that share a common base search, the more efficiency a base search provides, and anomaly detection is more efficient.
The base search will execute whether or not a KPI needs it.
Which capabilities are enabled through “teams”?
Teams allow searches against the itsi_summary index.
Teams restrict notable event alert actions.
Teams restrict searches against the itsi_notable_audit index.
Teams allow restrictions to service content in UI views.
D is the correct answer because teams allow you to restrict access to service content in UI views such as service analyzers, glass tables, deep dives, and episode review. Teams alsocontrol access to services and KPIs for editing and viewing purposes. Teams do not affect the ability to search against the itsi_summary index, restrict notable event alert actions, or restrict searches against the itsi_notable_audit index. References: Overview of teams in ITSI
Which of the following items describe ITSI Deep Dive capabilities? (Choose all that apply.)
Comparing a service’s notable events over a time period.
Visualizing one or more Service KPIs values by time.
Examining and comparing alert levels for KPIs in a service over time.
Comparing swim lane values for a slice of time.
Which of the following statements describe default glass tables in ITSI?
The Service Health Score default glass table.
There is one default glass table per service.
There is one service template default glass table.
There are no default glass tables.
In Splunk IT Service Intelligence (ITSI), glass tables are fully customizable dashboards that provide a visual representation of an organization's IT environment, along with the health and status of services and KPIs. Unlike some pre-configured views or dashboards that might come with default setups in various platforms, ITSI does not provide default glass tables out of the box. Instead, users are encouraged to create their own glass tables tailored to their specific monitoring needs and operational views. This approach ensures that each organization can design glass tables that best represent their unique infrastructure, applications, and service landscapes, providing a more personalized and relevant operational overview.
Which of the following are deployment recommendations for ITSI? (Choose all that apply.)
Deployments often require an increase of hardware resources above base Splunk requirements.
Deployments require a dedicated ITSI search head.
Deployments may increase the number of required indexers based on the number of KPI searches.
Deployments should use fastest possible disk arrays for indexers.
You might need to increase the hardware specifications of your own Enterprise Security deployment above the minimum hardware requirements depending on your environment.
Install Splunk Enterprise Security on a dedicated search head or search head cluster.
The Splunk platform uses indexers to scale horizontally. The number of indexers required in an Enterprise Security deployment varies based on the data volume, data type, retention requirements, search type, and search concurrency.
What is the default importance value for dependent services’ health scores?
11
1
Unassigned
10
By default, impacting service health scores have an importance value of 11.
What should be considered when onboarding data into a Splunk index, assuming that ITSI will need to use this data?
Use | stats functions in custom fields to prepare the data for KPI calculations.
Check if the data could leverage pre-built KPIs from modules, then use the correct TA to onboard the data.
Make sure that all fields conform to CIM, then use the corresponding module to import related services.
Plan to build as many data models as possible for ITSI to leverage
Which index will contain useful error messages when troubleshooting ITSI issues?
_introspection
_internal
itsi_summary
itsi_notable_audit
Which ITSI components are required before a module can be created?
One or more entity import saved searches.
One or more services with KPIs and their associated base searches.
One or more datamodels.
One or more correlation searches and their associated entities.
Before a module can be created in Splunk IT Service Intelligence (ITSI), it is essential to have one or more datamodels established. Datamodels in Splunk provide a structured format for organizing and interpreting data, which is crucial for modules within ITSI. Modules often rely on datamodels to extract, transform, and present data in a meaningful way, especially when dealing with complex datasets across various sources. Datamodels serve as the foundation for the module's ability to categorize and analyze data efficiently, enabling the creation of KPIs, services, and visualizations that are aligned with the specific needs of the module. Having these datamodels in place ensures that the module can function correctly and provide valuable insights into the monitored IT environments.
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