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Vce ITIL-4-Foundation Questions Latest

Page: 12 / 19
Total 532 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 45

Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

Options:

A.

Supplier management

B.

Change enablement

C.

Relationship management

D.

Service desk

Question 46

What three elements make up the Service Portfolio?

Options:

A.

Customer portfolio, service catalogue and retired services

B.

Customer portfolio, configuration management system and service catalogue

C.

Service pipeline, service catalogue and retired services

D.

Service pipeline, configuration management system and service catalogue

Question 47

In which step of the ‘continual improvement model’ is an improvement plan implemented?

Options:

A.

What is the vision?

B.

How do we get there?

C.

Take action

D.

Did we get there?

Question 48

Which practice may involve the initiation of disaster recovery?

Options:

A.

Incident management

B.

Service request management

C.

Service level management

D.

IT asset management

Page: 12 / 19
Total 532 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF