ServiceNow CIS-HAM Questions Answers

• Configuration items (CIs) are the records that represent the IT assets and services in the Configuration Management Database (CMDB).
• CIs track the following types of information:
• Therefore, the types of information that are also options in the question are B. Operational and E. Relationship.
• The other types of information that are not tracked by CIs are:
• : Configuration Item

• The Normalization Data Services Client plugin enables you to use the Normalization Data Services (NDS) to provide consistent, good, clean data for the company names of vendors or manufacturers12.
• The NDS is a cloud-based service that provides a comprehensive and up-to-date list of canonical company names for vendors and manufacturers, as well as other data such as product categories, models, and versions12.
• The NDS helps you to avoid data duplication, inconsistency, and inaccuracy in your CMDB and asset management processes12.
• The NDS integrates with the Hardware Model Normalization plugin, which standardizes the details of your hardware models by comparing them with the data from the Hardware Model Normalization Content Service13.
• Therefore, the correct answer is D. Normalization Data Services Client (com.glide.data_services_canonicalization.client), as this is the plugin that offers consistent, good, clean data for the company names of vendors or manufacturers.

References: 1: Normalization Data Services Client - Product Documentation: Tokyo - ServiceNow 2: Normalization Data Services - ServiceNow 3: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow

• The core table that requires migration when extending ITSM Asset Management with Hardware Asset Management is the alm_asset table1.
• The alm_asset table stores the records of all the assets in the system, regardless of their type or class1.
• When you activate the Hardware Asset Management plugin, a migration script runs that converts the existing asset records in the alm_asset table to hardware asset records in the alm_hardware table2.
• The alm_hardware table is a child table of the alm_asset table that stores the records of the hardware assets only2.
• The migration script also updates the references and relationships of the migrated assets to the new table2.
• The migration script runs only once and does not affect the future creation or update of asset records2. References:
• Asset table - Product Documentation: San Diego - ServiceNow
• Hardware Asset Management - Product Documentation: Tokyo - ServiceNow