Salesforce Designers Plat-UX-101 Reddit Questions

The correct answer is A. Tabbing order is logical, as confirmed by the study guide. Keyboard accessibility testing evaluates whether users can navigate and operate an interface without relying on a mouse or other pointing device. One of the most important checks is whether pressing Tab and Shift+Tab moves focus through interactive controls in an order that is logical, predictable, and consistent with the visual and semantic structure of the page. For example, focus should generally move through navigation controls, form fields, buttons, and links in an understandable sequence. An unexpected jump to unrelated content can make the interface difficult or impossible to use for people who depend on keyboard navigation or assistive technologies. Option B is not a standard keyboard-navigation requirement. Keyboard actions do not need to provide audio feedback simply because they are accessible. Option C is also insufficient because accessibility cannot depend solely on a specific color to communicate interactivity or focus. Keyboard users require a perceivable focus state, but the question asks specifically what can be verified by testing the navigation sequence. Therefore, keyboard testing should verify that focus proceeds in a meaningful and usable tab order, enabling users to reach and operate interactive elements successfully.

Study Guide reference/topics: Accessibility testing, keyboard navigation, focus order, tab sequence, Testing.

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The study guide identifies A. Visibility of system status as the correct answer. The visual indicators communicate important information about the current state and requirements of the interface before the user attempts submission. By clearly showing which fields are required, the system makes its expectations visible rather than forcing users to discover them only after making an error.

Option B, User Control and Freedom, concerns providing users with mechanisms to recover from or reverse unwanted actions, such as canceling, backing out, or undoing operations. That is not the main issue here.

Option C, Error diagnosis and recovery, relates to helping users understand and recover from errors once they occur. Required-field indicators can help prevent such errors, but in this study-guide question the emphasis is on making necessary status and requirements visibly apparent.

Consistent patterns are especially important. If required fields are indicated differently on different screens, users must repeatedly relearn the interface. A shared pattern creates predictable behavior and enables faster form completion.

Therefore, the visual indicator acts as continuous system communication: users can immediately perceive what the form expects from them before attempting to complete the process.

Study Guide reference/topics: Usability Heuristics, visibility of system status, required fields, form design, UX Fundamentals.

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The correct answer is A. To avoid societal bias. The uploaded study guide directly identifies societal bias as the concern when demographic data is selected for AI-model use. Demographic information can contain or reflect historical social inequalities. When characteristics such as age, gender, location, ethnicity, socioeconomic indicators, or related proxies are included in a model without careful justification, the model may learn patterns that reproduce existing disparities rather than simply represent neutral relationships. The UX and responsible-design implication is that teams must question both what data is being collected and why the model needs it. Data should not be introduced simply because it is available. Instead, each attribute should have a legitimate purpose that supports the intended user or business outcome without unnecessarily increasing the risk of discriminatory behavior. Option B refers to confirmation bias, which concerns a tendency to favor evidence that supports existing beliefs. While that can affect research and decision-making, it is not the specific data-governance risk described here. Option C, interaction bias, relates more to patterns arising from how people interact with a system rather than demographic information itself. The study-guide principle is therefore that responsible AI design requires deliberate demographic-data selection to reduce the propagation of societal bias into automated decisions.

Study Guide reference/topics: Responsible AI, demographic data, societal bias, responsible design, Human-Centered Design.

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The study guide identifies A. Troubleshooting customer issues and logging activities as the correct activity set for the Case Solver persona.

Persona-based UX design requires the designer to align the interface with the user's primary responsibilities rather than with every activity that may exist somewhere within the organization. The name “Case Solver” itself points toward users whose principal work centers on resolving customer cases.

Option A directly reflects that operational role. Troubleshooting addresses the core problem-resolution responsibility, while logging activities supports documentation of the work performed while handling the customer issue. Those tasks therefore belong at the center of the Case Solver experience.

Option B shifts toward coaching, administration, or knowledge-management responsibilities. Those activities may exist within a service organization, but they are not the primary activities the study guide associates with the Case Solver persona.

Option C combines case-status visibility with campaign metrics. Campaign analysis belongs to a different business context and therefore does not form a coherent task set for this Service Cloud persona.

The design implication is that pages, actions, information hierarchy, and workflows should prioritize the activities users perform most frequently. For the Case Solver, the guide centers that experience on customer troubleshooting and activity logging.

Study Guide reference/topics: Personas, Case Solver, Service Cloud, task analysis, Discovery.

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