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Salesforce Certified OmniStudio Consultant Exam(SP23) Questions and Answers

Question 29

A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.

For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.

In what order should the consultant design the elements of the OmniScript to meet these requirements?

Options:

A.

Radio Input, Date Input, HTTP Action, DataRaptor Post Action

B.

Date Input, Radio Input, HTTP Action, DataRaptor Post Action

C.

HTTP Action, DataRaptor Post Action, Date Input, Radio Input

D.

HTTP Action, Radio Input, Date Input, DataRaptor Post Action

Question 30

Which OmniStudio tool is optimized for performance and minimizes configuration time?

Options:

A.

Integration Procedure

B.

DataRaptor Extract

C.

DataRaptor Turbo Extract

D.

Calculation Procedure

Question 31

A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.

Which two FlexCard features should the consultant recommend to address this issue?

Choose 2 answers

Options:

A.

Use a table or chart to display data

B.

Use a flyout action to display additional information

C.

Use a condition to hide data unless specific criteria are met

D.

Put specific fields in a collapsible block

Question 32

How many levels deep can reusable OmniScripts be nested?

Options:

A.

2

B.

5

C.

Unlimited

D.

1