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Salesforce Certified OmniStudio Consultant Exam (Plat-Con-201) Questions and Answers

Question 29

A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:

• Allow the user to enter contact and address information

• Require the user to enter age, gender, and optionally income bracket

• Compute a discount percentage per product based on the customer data provided

• Save the list of suggested products including discounts

Which three OmniStudio tools should the consultant use to design a solution that meets these requirements?

Choose 3 answers

Options:

A.

OmniScript

B.

Integration Procedures

C.

Calculation Procedures and Matrices

D.

FlexCard

E.

OmniStudio Action

Question 30

A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:

• DataRaptor Extract Action

• HTTP Action

• DataRaptor Transform Action

Following best practices, what can the consultant recommend to reduce processing time?

Options:

A.

Combine these actions into an Integration Procedure

B.

Change DataRaptors to extract single objects

C.

Add conditional views to the OmniScript

D.

Add reusable OmniScripts for each step

Question 31

A banking client wants to display a list of recent transactions on a customer ' s profile. The display must be branded to match the bank ' s website and allow the agent to dispute a transaction directly from the list.

What is the primary role of OmniStudio in this scenario?

Options:

A.

Display interactive data using FlexCards.

B.

Present guided steps using OmniScript.

C.

Visualize data using Tableau.

D.

Query data using Apex.

Question 32

A business has a requirement to display an account and all of the associated contacts on a page. The number of contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.

Which two FlexCards features should the consultant recommend to meet these requirements?

Choose 2 answers

Options:

A.

Data table

B.

Flyouts

C.

States

D.

Repeat Block