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Avaya Aura® Contact Center Administration Exam Questions and Answers

Question 5

Refer to the exhibit.

The logic block in the exhibit references a CLID intrinsic vip_customers_gv.

Which type of intrinsic uses CLID data to determine routing?

Call

Skillset

Time

Traffic

Question 6

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

Assign the "#" as a call variable.

Use the Terminating Character (termchar) configuration entry to set the value.

The terminating character is always "#".

Add an extra number to the Number of Digits value.

Question 7

A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis.

Which category of intrinsic would provide this information?

Open Queue

Traffic

Call

Time

Question 8

A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.

Which task can be performed from this view?

Create a new skillsets.

Delete a supervisor.

Add a skillset to a script.

Schedule an Agent to Skillset assignment.