New Release 3313 ACSS-3300 Questions

Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

Question 5

In a SIP-enabled Avaya Aura® Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:

1. The incoming call arrives at the switch.

2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.

What is the next step in the sequence?

The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.

The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.

The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.

The CCMS anchors the call on an Avaya Aura®Media server conference port.

Question 6

When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)

New

Abandoned

Oldest

Closed

Waiting

Question 7

You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.

What is the first step in creating the connection to the database?

Click on Aliases

Click on Connect to

Click on AACC-DATABASE-CCMS

D .Click on Startup

Question 8

Refer to the Exhibit.

Which communication protocol is used between the Avaya Aura® Session Manager (ASM) and the Avaya Aura® Contact Center (AACC)?

AML

H.323

SIP

TLS