ISTQB ISTQB-CTFL Questions Answers

The unscripted tests produced by the tester’s experience during the two-hour test session belong to the testing quadrant Q3. The testing quadrants are a classification of testing types based on two dimensions: the test objectives (whether the testing is focused on supporting the team or critiquing the product) and the test basis (whether the testing is based on the technology or the business). The testing quadrants are labeled as Q1, Q2, Q3, and Q4, and each quadrant represents a different testing perspective, such as unit testing, acceptance testing, usability testing, or performance testing. The testing quadrant Q3 corresponds to the testing types that have the objective of critiquing the product from the business perspective, such as exploratory testing, usability testing, user acceptance testing, alpha testing, beta testing, etc. The unscripted tests performed by the tester in the given scenario are examples of exploratory testing and usability testing, as they are based on the tester’s experience, intuition, and learning of the web application, and they focus on some specific usability issues, such as the user interface, the user satisfaction, the user feedback, etc. The other options are incorrect, because:

The testing quadrant Q1 corresponds to the testing types that have the objective of supporting the team from the technology perspective, such as unit testing, component testing, integration testing, system testing, etc. These testing types are usually performed by developers or testers who have access to the source code, the design, the architecture, or the configuration of the software system, and they aim to verify the functionality, the quality, and the reliability of the software system at different levels of integration.

The testing quadrant Q2 corresponds to the testing types that have the objective of supporting the team from the business perspective, such as functional testing, acceptance testing, story testing, scenario testing, etc. These testing types are usually performed by testers or customers who have access to the requirements, the specifications, the user stories, or the business processes of the software system, and they aim to validate that the software system meets the expectations and the needs of the users and the stakeholders.

The testing quadrant Q4 corresponds to the testing types that have the objective of critiquing the product from the technology perspective, such as performance testing, security testing, reliability testing, compatibility testing, etc. These testing types are usually performed by testers or specialists who have access to the tools, the metrics, the standards, or the benchmarks of the software system, and they aim to evaluate the non-functional aspects of the software system, such as the efficiency, the security, the reliability, or the compatibility of the software system under different conditions or environments. References: ISTQB Certified Tester Foundation Level (CTFL) v4.0 sources and documents:

ISTQB® Certified Tester Foundation Level Syllabus v4.0, Chapter 1.3.1, Testing in Software Development Lifecycles

ISTQB® Glossary of Testing Terms v4.0, Testing Quadrant, Exploratory Testing, Usability Testing, Unit Testing, Component Testing, Integration Testing, System Testing, Functional Testing, Acceptance Testing, Story Testing, Scenario Testing, Performance Testing, Security Testing, Reliability Testing, Compatibility Testing

An incident is any event that occurs during testing that requires investigation. An incident management tool is a software tool that supports recording and tracking incidents throughout their life cycle. A QA manager of a start-up company needs to implement within a week a low cost incident management tool. The best option for this case is to manage the incidents in a spreadsheet posted on the intranet. This option has several advantages over other options:

It is low cost, as it does not require purchasing any additional software or hardware.

It is easy to implement within a week, as it does not require installing or configuring any complex software or hardware.

It is accessible and transparent, as it can be viewed and updated by anyone who has access to the intranet.

It is structured and organized, as it can store and display various information about incidents, such as identifier, summary, description, severity, priority, status, resolution, etc. The other options are not suitable for this case, as they have several disadvantages over the chosen option:

Documenting incidents on a large board in the lab is not a good option, as it is not accessible or transparent to anyone who is not physically present in the lab. It is also not structured or organized, as it may not store or display all the necessary information about incidents.

Purchasing and deploying an incident management tool is not a good option, as it is not low cost or easy to implement within a week. It may require spending a significant amount of money and time on acquiring, installing and configuring the software or hardware.

Managing the incidents through emails and phone calls is not a good option, as it is not structured or organized. It may lead to confusion, inconsistency or loss of information about incidents. Verified References: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus - Springer, Chapter 3, page 32-33.