Helping Hand Questions for GE0-806

Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

Question 9

A Rotating Pattern can be assigned to which of the following?

Choose 2 answers

Options:

An Agent

A Team

An Activity

A Site

A Business Unit

Question 10

Which of the following is required to connect the WFM Server to the WFM Database?

Options:

DB Server

WFM Data Aggregator

Stat Server

Database Access Point

Question 11

Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?

Options:

Adherence section > Refresh Interval

Adherence section >RefreshRate

Adherence section > Refresh Time

Question 12

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?

Choose 3 answers

Options:

Change the skill levels in WFM Configuration Utility

Disable Skills in WFM Configuration Utility

Remove the Login ID in Genesys Administrator

Adjust the Hiring/Termination date in WFM configuration utility

Grant the agent an exception in the Calendar

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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

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