Free ITIL-4-Foundation ITIL Updates

ITIL 4 Foundation Exam Questions and Answers

Question 53

What does the 'service request management' practice depend on for maximum efficiency?

Self-service tools

Compliments and complaints

Processes and procedures

Incident management

Question 54

What is important for a ‘continual improvement register’ (CIR)?

Improvement ideas are documented, assessed and prioritized

Improvement ideas from many sources are kept in a single CIR

Improvement ideas that are not being actioned immediately are removed from the CIR

Improvement ideas are tested, funded and agreed

Question 55

Which dimension considers data security and privacy?

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Question 56

How should an organization include third-party suppliers in the continual improvement of services?

Ensure suppliers include details of their approach to service improvement in contracts

Require evidence that the supplier uses agile development methods

Require evidence that the supplier implements all improvements using project management practices

Ensure that all supplier problem management activities result in improvements