Free 220-1102 CompTIA Updates

Avoiding personal interruptions (such as browsing social media) shows respect and attentiveness, which is critical in building trust during customer interactions. Actively listening and taking notes demonstrates that the technician values the customer's concerns and is committed to resolving issues. Following up (A) and clarifying statements (D) are good but not immediate communication techniques during the interaction. Providing documentation (C) and maintaining attire (F) are operational but less relevant to active listening. Core 2 operational procedures highlight active listening and avoidance of distractions as key customer service skills to improve technician-customer communication.

When a technician finds that a user's office is not listed for an upgrade but the user has submitted a request, the appropriate action is to:

Notify the project manager about the user's concern: The project manager oversees the upgrade process and can address any discrepancies or omissions in the upgrade list.

Ask the company's human resources department to address the issue: HR typically handles personnel matters, not hardware upgrades.

Tell the user that this request is not on the list to be upgraded: This does not resolve the user's concern and could cause frustration.

Ask the user's supervisor if the technician should upgrade the computer: The supervisor may not have the authority or information to make decisions about the upgrade list.

A rollback plan is essential for a change to be approved by a change management review board. It outlines the steps to reverse a change in case something goes wrong, minimizing downtime and mitigating risk. Other items like end-user acceptance and cost analysis are important but not typically the deciding factor for approval.

For rendering video, the most critical component a customer should prioritize in a desktop is:

GPU (Graphics Processing Unit): The GPU is specifically designed to handle complex graphics and video rendering tasks. A powerful GPU will significantly improve performance in video rendering applications.

NIC (Network Interface Card): Important for network connectivity but irrelevant for video rendering.

USB: Useful for peripherals but does not impact video rendering capabilities.

HDMI: An important output interface for connecting monitors but not crucial for the rendering process itself.