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Exactprep MB-240 Questions

Page: 5 / 7
Total 227 questions

Microsoft Dynamics 365 for Field Service Questions and Answers

Question 17

You need to create a Preventative Maintenance Agreement that meets Contoso standards and requirements.

Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Options:

Question 18

When Contoso installs chillers for customers, they are expected to follow the same procedure for each install.

You need to configure the functionality necessary to automatically add all the tasks and resources needed to a work order when the work order type is Chiller Installation. You must follow the established Contoso guidelines for installation requirements, as outlined in the Case Study, and create the most efficient process possible.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Options:

Question 19

You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.

You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly bythe territory where the client is located.

As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.

What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.

Options:

A.

Add a regional price list to the agreement that includes the price for products and services used.

B.

Add a regional price list to the work order product that includes the price for products and services used.

C.

Add a territory relationship to the work order that includes the price for products and services used.

D.

Add a regional price list to the work order type that includes the price for products and services used.

E.

Add a territory relationship to the agreement that includes the price for products and services used.

Question 20

A customer wants to book a servicing appointment from the Field Service self-scheduling portal.

The customer needs to be able to schedule an appointment with an available technician with the right skillset for the job.

Which two options can be used? Each correct answer presents a complete solution,

NOTE: Each correct selection is worth one point

Options:

A.

Communication Type

B.

Work Order type

C.

Service Product

D.

Service Type

Page: 5 / 7
Total 227 questions