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E3 Exam Questions Tutorials

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Total 280 questions

Strategic Management Questions and Answers

Question 21

Which of the following categorizations would be correct, according to McFarlan's Strategic Grid, for a system which is critical to sustaining existing business but its future strategic importance is considered to be low?

Options:

A.

Turnaround

B.

Support

C.

Strategic

D.

Factory

Question 22

Information Systems (IS) strategy is correctly defined as:

Options:

A.

The planning, organizing, investment and control of information applications in the organization.

B.

Identifying the information needs of the organization and aligning development to them.

C.

Decisions on the hardware, software and communications solutions used in the organization.

D.

The roles and structure of information specialists in the organization and their relationship with users.

Question 23

A Service Level Agreement (SLA) defines exactly what services a service provider will provide and the required level or standard for those services.

Which of the following statements regarding Service Level Agreements is NOT correct?

Options:

A.

Service Level Agreements should include the expected response time to technical queries.

B.

Service Level Agreements should include the targets and benchmarks to be used and the consequences for failing to meet them.

C.

Service Level Agreements should include the procedures for cancelling the contract.

D.

Service Level Agreements should include a guarantee to provide 100% availability for complaint resolution.

Question 24

VWX is a successful airline with a proven record in successfully exploiting the resources it obtains. Which of the following might create an additional Core Competence for VWX?

Options:

A.

Unique rights to operate from the most popular airport serving a capital city.

B.

Sufficient aircraft to operate a good timetable.

C.

A market with more passengers than the existing airlines can satisfy.

D.

The airline operations that operate below the level of middle management.

Page: 6 / 11
Total 280 questions