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HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

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HDI Qualified Customer Support Specialist Questions and Answers

Question 1

Which is a characteristic of a successful team?

Options:

A.

Incentives are not provided.

B.

There is little communication outside the team.

C.

No goals are established, they are not needed.

D.

Processes are used effectively to maintain service quality.

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Question 2

Which statement best describes a team?

Options:

A.

A team is a forum for creativity and self expression.

B.

A team is a group of people working to accomplish the same goals.

C.

A team is an open, honest environment.

D.

A team is a group of strong personalities.

Question 3

Which statement best illustrates the concept of providing consistent service?

Options:

A.

Give each customer an answer on first contact.

B.

Escalate all calls within 10 minutes if no answer is available.

C.

Provide all callers with the same quality of service.

D.

Answer all calls within 15 seconds or 3 rings.