HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

Give each customer an answer on first contact.

Escalate all calls within 10 minutes if no answer is available.

Provide all callers with the same quality of service.

Answer all calls within 15 seconds or 3 rings.

An incident is a call routed by the ACD.

An incident is an event that causes an interruption to normal service.

An incident is any call from a customer.

An incident is a management statistic.

Assign a priority level based on how well you know the caller.

Assign a priority level based on the business impact of the incident.

Assign a priority level based on the number of PCs in the department.

Assign a priority level based on how much the customer complains.