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HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

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HDI Qualified Customer Support Specialist Questions and Answers

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Question 1

What is the benefit of good teamwork to an organisation?

Options:

A.

Improved overall quality of service provided.

B.

Enhanced career opportunities across the organisation.

C.

Increased capability for technical support and delivery.

D.

Better employees with more skills.

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Question 2

Which statement best illustrates the concept of providing consistent service?

Options:

A.

Give each customer an answer on first contact.

B.

Escalate all calls within 10 minutes if no answer is available.

C.

Provide all callers with the same quality of service.

D.

Answer all calls within 15 seconds or 3 rings.

Question 3

How can being empathetic to the customer benefit the Support Centre?

Options:

A.

Being empathetic increases first contact resolution.

B.

Being empathetic creates a rapport with the customer.

C.

Being empathetic permits the customer to vent.

D.

Being empathetic allows you to express your feelings.

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