HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

Asking the customer technical questions.

Using terms of endearment.

Addressing the customer by name.

Telling the customer to hold.

Incentives are not provided.

There is little communication outside the team.

No goals are established, they are not needed.

Processes are used effectively to maintain service quality.

Write long explanations of processes.

Use abbreviations to speed up the writing process.

Review the e-mail before you send it.

Include emoticons to be friendly.