HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

Asking the customer technical questions.

Using terms of endearment.

Addressing the customer by name.

Telling the customer to hold.

Documenting processes and procedures enforces workplace culture.

Documenting processes and procedures keeps you occupied during down time.

Documenting processes and procedures ensures consistent service.

Documenting processes and procedures prevents customers from asking for special treatment.

Team members work only their allotted hours.

Team members help each other.

Team members work alone.

Management encourages extensive overtime.