HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

Being empathetic increases first contact resolution.

Being empathetic creates a rapport with the customer.

Being empathetic permits the customer to vent.

Being empathetic allows you to express your feelings.

Asking the customer technical questions.

Using terms of endearment.

Addressing the customer by name.

Telling the customer to hold.

Incentives are not provided.

There is little communication outside the team.

No goals are established, they are not needed.

Processes are used effectively to maintain service quality.