HD0-400 Exam Dumps : HDI Qualified Customer Support Specialist

Only provide a service that is included in the SLA.

Look at the problem from the customer perspective.

Transfer the customer to your supervisor if they disagree with you.

Strictly follow the Support Centre policies.

Team members work only their allotted hours.

Team members help each other.

Team members work alone.

Management encourages extensive overtime.

Assign a priority level based on how well you know the caller.

Assign a priority level based on the business impact of the incident.

Assign a priority level based on the number of PCs in the department.

Assign a priority level based on how much the customer complains.