C_C4HCX_2405 Exam Dumps : SAP Certified Associate - Solution Architect - Customer Experience

In-App Extensibility for SAP Sales Cloud (Version 1):SAP Sales Cloud offers multiple options for in-app extensibility to customize the application based on business needs.

Key Options:

SAP Cloud Applications Studio (A):A developer-oriented tool for creating complex customizations and extensions.

Key User Tools (C):Allows business users to make lightweight customizations such as UI modifications or field additions without technical expertise.

Why Other Options Are Incorrect:

Events (B):While important for extensibility, they are not directly in-app but rather part of event-driven integrations.

Mashups (D):Used for integrating external content but not categorized as an in-app extensibility option.

References:

SAP Help Documentation: In-App Extensibility Guide for SAP Sales Cloud.

Machine Learning Capabilities in SAP Service Cloud Version 2:SAP Service Cloud uses AI and machine learning to automate and enhance service operations.

Key Capabilities:

Case Categorization (B):Automatically classifies cases based on historical data, improving response times and accuracy.

Machine Translation (C):Provides real-time language translation for cases, enabling support across global customers.

Why Other Options Are Incorrect:

Warranty Determination (A):Not an AI-driven feature in SAP Service Cloud.

Account Categorization (D):Not applicable to service-specific capabilities.

References:

SAP Service Cloud Documentation: Machine Learning Features.

SAP Master Data Integration Features:Master Data Integration ensures the seamless synchronization of master data across SAP solutions.

Key Feature - Data Distribution:

Facilitates the sharing of master data across various systems to maintain consistency.

Ensures accurate data is available across applications in real time.

Why Other Options Are Incorrect:

Data Quality Management (A):Related to SAP Data Quality solutions, not Master Data Integration.

Data Consolidation (C):Handled by SAP Master Data Governance, not Integration.

Central Data Governance (D):A feature of SAP Master Data Governance, not Integration.

References:

SAP Help Portal: SAP Master Data Integration Guide.