C_C4H47I_34 Exam Dumps : SAP Certified Application Associate - SAP Sales Cloud Version 2

The Allowlist and Blocklist are used to control which accounts, contacts, or leads can be related to each other in the Relationship Management feature. You can define rules to specify which objects are allowed or blocked from being related. The settings that should be considered are:

• Once an entry is made on the block list, the allow list is void. This means that if you add an object to the block list, it will not be allowed to be related to any other object, regardless of the allow list. For example, if you block a competitor account, you cannot relate it to any of your customers or prospects, even if they are on the allow list.
• Once an entry is made on the allow list, the block list is void. This means that if you add an object to the allow list, it will be allowed to be related to any other object, regardless ofthe block list. For example, if you allow a partner account, you can relate it to any of your customers or prospects, even if they are on the block list.

References = You can find more information about these settings in the following resources:

• Solution Guide for SAP Service Cloud Version 2, pages 48-49
• SAP Service Cloud Version 2 - openSAP Microlearning, video “Configuring Relationship Management”

Playbooks are a set of activities and actions that guide sales representatives through the sales process. Playbooks can be created for Leads and Opportunities, and they can be grouped by Sales Phases or Status. Sales Phases are the stages of the sales cycle, such as Qualification, Proposal, or Negotiation. Status is the current state of the Lead or Opportunity, such as Open, In Progress, or Won. Playbooks can be grouped by Sales Phases for Opportunities, as each phase may require different actions and tasks. Playbooks can also be grouped by Status for Leads, as each status may indicate the level of interest and readiness of the Lead. Playbooks cannot be grouped by Status for Opportunities or by Sales Phases for Leads, as these are not relevant or meaningful criteria for grouping. References = Introducing SAP Sales Cloud Version 2, 2:00-2:40. Playbooks in SAP Sales Cloud Version 2, 0:20-1:10. Set Up Guide for SAP Service Cloud Version 2, page 28-29.

 Lead scoring is a feature of SAP Service Cloud Version 2 that uses machine learning to predict the probability of a deal based on past sales data. Lead scoring prioritizes leads based on the propensity to win. According to the SAP Service Cloud Version 2 documentation, the considerations used for lead scoring are:

• Lead source: The origin of the lead, such as a campaign, a referral, or a website. Different lead sources may have different conversion rates and influence the lead score.
• Lead status: The current stage of the lead in the sales pipeline, such as new, qualified, or closed. The lead status reflects the progress and readiness of the lead and affects the lead score.
• Lead priority: The level of urgency or importance assigned to the lead by the sales representative, such as low, medium, or high. The lead priority indicates the potential value and attractiveness of the lead and impacts the lead score.

References = View Lead Scoring Predictions