C_C4H47I_34 Exam Dumps : SAP Certified Application Associate - SAP Sales Cloud Version 2

Playbooks are a set of activities and actions that guide sales representatives through the sales process. Playbooks can be created for Leads and Opportunities, and they can be grouped by Sales Phases or Status. Sales Phases are the stages of the sales cycle, such as Qualification, Proposal, or Negotiation. Status is the current state of the Lead or Opportunity, such as Open, In Progress, or Won. Playbooks can be grouped by Sales Phases for Opportunities, as each phase may require different actions and tasks. Playbooks can also be grouped by Status for Leads, as each status may indicate the level of interest and readiness of the Lead. Playbooks cannot be grouped by Status for Opportunities or by Sales Phases for Leads, as these are not relevant or meaningful criteria for grouping. References = Introducing SAP Sales Cloud Version 2, 2:00-2:40. Playbooks in SAP Sales Cloud Version 2, 0:20-1:10. Set Up Guide for SAP Service Cloud Version 2, page 28-29.

The Allowlist and Blocklist are used to control which accounts, contacts, or leads can be related to each other in the Relationship Management feature. You can define rules to specify which objects are allowed or blocked from being related. The settings that should be considered are:

• Once an entry is made on the block list, the allow list is void. This means that if you add an object to the block list, it will not be allowed to be related to any other object, regardless of the allow list. For example, if you block a competitor account, you cannot relate it to any of your customers or prospects, even if they are on the allow list.
• Once an entry is made on the allow list, the block list is void. This means that if you add an object to the allow list, it will be allowed to be related to any other object, regardless ofthe block list. For example, if you allow a partner account, you can relate it to any of your customers or prospects, even if they are on the block list.

References = You can find more information about these settings in the following resources:

• Solution Guide for SAP Service Cloud Version 2, pages 48-49
• SAP Service Cloud Version 2 - openSAP Microlearning, video “Configuring Relationship Management”

Sales Representatives can access different email channels depending on the salesdocument they are working on. For example, when they are working on a Lead, they can access the Lead email channel, which is configured to send emails from a specific email address and template. However, they can also access the General email channel, which is a default channel that can be used for any sales document. The General email channel is configured to send emails from the user’s own email address and template. Sales Representatives cannot access the Opportunity email channel when working on a Lead, as this channel is only available for Opportunities. References = Configuring Email - SAP Learning, SAP Service Cloud Version 2 Communication Channels: Mail, Phone and Knowledge Base Integration - SAP Learning