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IIA IIA-CIA-Part3-3P Exam With Confidence Using Practice Dumps

Exam Code:
IIA-CIA-Part3-3P
Exam Name:
CIA Exam Part Three: Business Knowledge for Internal Auditing
Certification:
CIA
Vendor:
IIA
Questions:
488
Last Updated:
Jan 15, 2025
Exam Status:
Stable
IIA IIA-CIA-Part3-3P

IIA-CIA-Part3-3P: CIA Exam 2024 Study Guide Pdf and Test Engine

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CIA Exam Part Three: Business Knowledge for Internal Auditing Questions and Answers

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Question 1

While auditing an organization's customer call center, an internal auditor notices that key performance indicators show a positive trend despite the fact that there have been increasing customer complaints over the same period Which of the following audit recommendations would most likely correct the cause of this inconsistency?

Options:

A.

Review the the call center script used by customer service agents to interact with callers and update the script rf necessary

B.

De-emphasize the importance of call center employees completing a certain number of calls per hour

C.

Retrain call center staff on area processes and common technical issues that they will Likely be asked to resolve

D.

Increase the incentive for call center employees to complete calls quickly and raise the number of calls completed daily

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Question 2

A manager has difficulty motivating staff to improve productivity, despite establishing a lucrative individual reward system. Which of the following is most likely the cause of the difficulty?

Options:

A.

High degree of masculinity.

B.

Low uncertainty avoidance.

C.

High collectivism.

D.

Low long-term orientation.

Question 3

Which of the following statements about slack time and milestones are true?

1) Slack time represents the amount of time a task may be delayed without delaying the entire project.

2) A milestone is a moment in time that marks the completion of the project's major deliverables.

3) Slack time allows the project manager to move resources from one task to another to ensure that the project is finished on time.

4) A milestone requires resource allocation and needs time to be completed.

Options:

A.

1 and 4 only

B.

2 and 3 only

C.

1, 2, and 3 only

D.

1, 2, 3, and 4

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